Quankeeria McKenzie
Brooksville
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Burger King. Proven track record in enhancing operational efficiency and accuracy in cash handling. Skilled in problem-solving and staff management, fostering a positive work environment that drives customer satisfaction and loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Burger King
10.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Department Manager
McDonald's
02.2017 - 09.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Housekeeping
Bayfront Health Brooksville
07.2016 - 02.2017
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a clean and safe environment for patients by performing routine housekeeping tasks.
- Cleaned Doctor's offices
Crew/Manager
Burger King
01.2012 - 06.2015
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree -
Bethune-Cookman University
Daytona Beach, FLHigh School Diploma -
Central High School
Brooksville, FL06-2010
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Task delegation
- Staff management
- Recruiting and interviewing
Certification
- ServSafe Food Handler's Certification
Timeline
Assistant Manager
Burger King
10.2020 - Current
Department Manager
McDonald's
02.2017 - 09.2020
Housekeeping
Bayfront Health Brooksville
07.2016 - 02.2017
Crew/Manager
Burger King
01.2012 - 06.2015
No Degree -
Bethune-Cookman University
High School Diploma -
Central High School
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