QuAnna Pouncey
Fort Worth,TX
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness.
Overview
16
16
years of professional experience
Work History
Home Care Provider
Forever Young Home Care
Cleburne, Texas
08.2024 - Current
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Assisted clients with mobility issues by using appropriate transfer techniques.
- Maintained accurate records of patient care services provided.
- Provided companionship through conversation and recreational activities.
- Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
- Coordinated with other healthcare professionals to ensure continuity of care.
- Maintained clean and well-organized environment for client happiness and safety.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Planned optimal meals based on established nutritional plans.
- Tracked and reported clients' progress based on observations and conversations.
- Reported concerns to nurse supervisor to promote optimal care.
Dining Room Manager
Sunrise Senior Living
Fort Worth, Texas
01.2021 - 11.2023
- Ensured that all dining areas were well maintained and organized.
- Supervised the staff to ensure proper service standards were met.
- Trained new employees on customer service, safety protocols, and restaurant policies.
- Developed effective schedules for servers and other kitchen staff members.
- Monitored food quality and presentation to ensure adherence to company standards.
- Oversaw daily operations of the dining room including seating arrangements, menu changes, and special requests from customers.
- Enforced health codes regulations within the restaurant environment.
- Collaborated with chefs on creating special menus for holidays or events.
- Adhered to and enforced health and safety standards regarding food preparation, serving, and storage.
- Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
Shift Manager
Pizza Hut
Fort Worth, Texas
06.2018 - 12.2020
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between staff members in a professional manner.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Documented receipts, employee hours and inventory movement.
- Taught staff upselling techniques to meet revenue targets.
Breakfast Manager/Assistant Housekeeping Manager
Home 2 Suites
Fort Worth, Texas
02.2017 - 05.2018
- Developed strategies to increase breakfast sales and customer satisfaction.
- Organized and supervised staff in the preparation of breakfast items, including omelets, waffles, pancakes, and other hot dishes.
- Monitored inventory levels for all food items used in breakfast service and placed orders as needed.
- Ensured that all kitchen equipment was properly maintained and cleaned on a regular basis.
- Maintained accurate records of employee attendance, payroll information, scheduling changes, inventory levels.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Recognized outstanding performance among staff members through rewards or recognition programs.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Practiced safe work habits and wore protective safety equipment.
- Planned, administered and controlled budgets for equipment and supplies.
Home Health Caregiver
Caregiver Services Inc.
Fort Worth, Texas
07.2014 - 02.2017
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Monitored patient vital signs and reported changes to physician or nurse.
- Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
- Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
- Administered medications as directed and documented medication administration in accordance with established policies and procedures.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Transported clients to medical appointments or other destinations when necessary.
- Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
- Educated family members about how best to provide care for their loved one at home after discharge from facility or hospital setting.
- Responded quickly and appropriately to emergency situations involving assigned patients.
- Assisted clients with bathing, dressing and incontinence care.
- Maintained clean and well-organized environment for client happiness and safety.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Tracked and reported clients' progress based on observations and conversations.
- Helped client with medication self-administration.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
Home Care Provider
Rock House home health
Fort Worth, Texas
07.2008 - 07.2014
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
- Provided transportation to medical appointments and errands.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Monitored vital signs such as blood pressure and temperature.
- Administered medications in accordance with physician instructions.
- Encouraged social interaction among clients to maintain positive mental health.
- Maintained accurate records of patient care services provided.
- Coordinated with other healthcare professionals to ensure continuity of care.
- Conducted regular assessments to identify any changes in the client's condition or needs.
- Responded promptly to emergency situations involving clients.
- Maintained clean and well-organized environment for client happiness and safety.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Reported concerns to nurse supervisor to promote optimal care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted clients with bathing, dressing and incontinence care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Provided entertainment and companionship through conversation, reading, and board games.
- Checked patients' pulse, temperature and respiration.
Education
Cosmetology License - Cosmetology
ITS Beauty College
Fort Worth, Texas02-2008
High School Diploma -
North Crowley High
Fort Worth, TX05-2005
Skills
- Case management experience
- Client documentation
- Clinical documentation and reporting
- First aid and safety
- Toileting assistance
- Housekeeping
- Compassionate client care
- Patient assistance
- Nutritional meal preparation
- Personal care services
Timeline
Home Care Provider
Forever Young Home Care
08.2024 - Current
Dining Room Manager
Sunrise Senior Living
01.2021 - 11.2023
Shift Manager
Pizza Hut
06.2018 - 12.2020
Breakfast Manager/Assistant Housekeeping Manager
Home 2 Suites
02.2017 - 05.2018
Home Health Caregiver
Caregiver Services Inc.
07.2014 - 02.2017
Home Care Provider
Rock House home health
07.2008 - 07.2014
Cosmetology License - Cosmetology
ITS Beauty College
High School Diploma -
North Crowley High