Quanneisha Cross
Houston,TX
Summary
Diligent medical records team member versed in insurance procedures, coding and records classification. Maintain well-organized, efficient and accurate records for office staff and patient charts. Security-focused and systematic with skill in handling simultaneous tasks. Productive Medical Records Bookmarker able to handle high-volume work with precision. Keep on top of changing demands with careful attention to instructions. Proficient with Microsoft Office ie.. Microsoft Word, Microsoft Excel, and Microsoft Powerpoint. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.
Overview
10
10
years of professional experience
Work History
Driver
BEE RIGHT THERE TRANSPORTATION
06.2023 - 12.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
Medical Records Reviewer
Veterans Evaluation Services
03.2019 - 06.2023
- Scanned veterans Medical Records for pertinent records for disability cases
- Met desired quota required by management each day
- Maintained continuity of work operations with documentation and communication of actions, irregularities, and continuing needs
- Secured patient information according to HIPAA protocols by following strict procedures
- Compiled, classified high volumes of patient data each day.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Billing Customer Service Representative
Reliant
07.2016 - 02.2017
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Met inbound customer needs while maintaining strict performance targets
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans
- Sold products to customers during routine service calls using strong cross-selling abilities
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
- Resolved issues based on thorough investigations of concerns
- Updated records with all interactions and customers transactions
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
- Referred unresolved customer grievances to designated departments for further investigation
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organization and employees.
Computer Operations Supervisor
Keais Records Retrieval
05.2014 - 05.2016
- Oversaw department budgeting, purchasing, and employee scheduling, consistently meeting targets and maintaining profitable operations
- Customized network technology and infrastructure to be scalable and responsive to dynamic user and business demands
- Coordinated work of a [Number]-member team handling the entire network for [Type] operation
- Oversee international outsourcing
- Improved team's work quality by developing employee knowledge and abilities, and with the targeted requirement of high-qualified candidates for key roles
- Maintained high technical standards by regularly reviewing, analyzing, and correcting team
- Protected company information with the creation of robust information security systems and effective disaster recovery plans
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
Education
TRADE - COMPUTER TECHNOLOGY
CAMELOT CAREER COLLEGE
Baton Rouge, LASkills
- User support
- Technology assessment
- Project leadership
- Team management
- HIPAA regulations
- Time management
- Microsoft Excel
Timeline
Driver
BEE RIGHT THERE TRANSPORTATION
06.2023 - 12.2023
Medical Records Reviewer
Veterans Evaluation Services
03.2019 - 06.2023
Billing Customer Service Representative
Reliant
07.2016 - 02.2017
Computer Operations Supervisor
Keais Records Retrieval
05.2014 - 05.2016
TRADE - COMPUTER TECHNOLOGY
CAMELOT CAREER COLLEGE
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