Quannesha Nero
Augusta,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Solutran
12.2021 - 03.2023
- Tracked customer service cases and updated service software with customer information.
- Sought ways to improve processes and services provided.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed over 50 customer calls per day
- Created and maintained detailed database to develop promotional sales
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled customer inquiries and suggestions courteously and professionally
- Provided primary customer support to internal and external customers
- Maintained up-to-date knowledge of product and service changes
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Met customer call guidelines for service levels, handle time and productivity
Customer Service Cashier
Kroger
10.2020 - 11.2021
- Used POS system to enter orders, process payments and issue receipts.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Processed customer orders and accurately handled payment transactions.
- Redeemed coupons to discount purchases.
- Met customer service goals and exceeded customer expectations.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Counted money in drawers at beginning and end of each shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained accurate records of customer transactions for reporting purposes.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Learned duties for various positions and provided backup at key times.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Set up new sales displays each week with fresh merchandise.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized various software applications to process customer orders.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times
- Redeemed coupons to discount purchases
- Performed cash, card and check transactions to complete customer purchases
- Set up new sales displays each week with fresh merchandise
- Managed over 50 customer calls per day
- Increased sales by 10%
- Maintained awareness of surroundings and secured cash to minimize loss potential
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked
- Monitored self-checkout systems and provided help in resolving complex problems
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
Customer Service Representative
TRC Staffing
02.2019 - 09.2021
- Tracked customer service cases and updated service software with customer information.
- Sought ways to improve processes and services provided.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered constant flow of customer calls with minimal wait times.
- Increased sales by 10%
Customer Service Cashier
Mcdonalds, PDI FOODS
04.2016 - 12.2019
- Used POS system to enter orders, process payments and issue receipts.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Redeemed coupons to discount purchases.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Managed over 50 customer calls per day
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Set up new sales displays each week with fresh merchandise.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Learned duties for various positions and provided backup at key times
- Redeemed coupons to discount purchases
- Performed cash, card and check transactions to complete customer purchases
- Set up new sales displays each week with fresh merchandise
- Worked with floor team and managers to meet wide range of customer needs
- Resolved customer complaints and maintained clean and tidy checkout area
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences
- Checked personal identifications during alcohol and tobacco sales
Education
High School Diploma -
T.W JOSEY HIGHSCHOOL
AUGUSTA,GA05.2015
Skills
- Fleet Dispatching
- Senior Leadership Support
- Active Listening
- Freight Operations
- Credit Card Payment Processing
- Account Management
- Customer Relations
- Critical Thinking
- Persuasion
- VoIP
- Microsoft Access
- Stocking and Replenishing
- Report Transcription
- Microsoft PowerPoint
- Order Fulfillment
- Retail Sales Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Customer Service Representative
Solutran
12.2021 - 03.2023
Customer Service Cashier
Kroger
10.2020 - 11.2021
Customer Service Representative
TRC Staffing
02.2019 - 09.2021
Customer Service Cashier
Mcdonalds, PDI FOODS
04.2016 - 12.2019
High School Diploma -
T.W JOSEY HIGHSCHOOL
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