Quanta Nance
Seffner,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BOCC Hillsborough County
11.2023 - Current
- Maintains customer records by updating account information
- Promptly handled an average of 80 customer support calls and addressed concerns about facilities, billing/assessment
- Maintain customer complaint email portal center
- Enhanced team performance through training, feedback,and effective communication.
- Assists supervisors and management staff to develop efficiencies, solutions, and alternative processes to improve quality for all claimants.
- Help manage Solid Waste Department mailer list
- Assisted in new hire trainings.
Window Clerk
United States Postal Service, USPS
11.2014 - 06.2022
- Performs any variety of sales and customer services at a retail window such as maintaining sufficient inventory of selling stamps, stamped paper, other retail products, such as passport acceptance.
- Operate a computerized system,accepting and delivering packages and accountable mail.
- Issuing and cashing foreign and domestic postal money orders.
- Accepting and responding to customers claims and inquiries, and providing information to the public regarding postal regulations.
- Conducts product inventories by counting items on hand, attaches and removes security devices.
- Verifies and records sales floor inventory and shrinkage.
- Reports inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory presence.
- Verify presort and bulk mailings of all classifications computing and maintaining on a current basis mailers' credit balances.
- Check and set post office postage meters.
- Rents post office boxes, receives rental payments, conduct reference check, and completes related forms,
Claims Adjudicator
CareCentrix
01.2013 - 11.2014
- Responsible for the accuracy and timely processing of 150 medical claims daily.
- Assigned on claims that require application of manual pricing methods for hospitals and more.
- Meet published quality and productivity standards in accuracy of claims processing.
- Insurance verification for companies such as: Cigna, Anthem,BCBS, Aetna, United Healthcare, Medicare/ Medicaid, HMO's and PPO's.
- Strong attention to detail, multitasking and accurate data entry are my keys to success.
- Responsible for simple adjustments to previously processed claims via the appeals process.
- Utilized Microsoft office word, Excel, Powerpoint, Outlook and Access for all documentation.
- Research, resolve, and document 100+ incoming patients calls daily
- Investigate payment status and communicates to patients their financial responsibility.
- Work directly with health insurance plans to determine patients out of pocket responsibility
- Collect outstanding balances and offer patients assistance with financial reponsibilty.
Provider Services Coordinator
Matrix Medical
04.2012 - 01.2013
- Submit. claims to patients providers for Durable Medical Equipment
- Insurance verification for all patients that they were authorized for each visit.
- Manage the daily work schedules for licensed nurse practitioners and maximize efficiency.
- Utilize effective business communication skills to prevent member cancellations
- Provide patients with their coordination of benefits and out of pocket expense, set payment plans for the patient's coinsurance.
- Utilized Microsoft Office Word, Excel, PowerPoint, Outlook and Access for all documentation.
Education
Certificate - Human Resorces Management 101
Univeral Class
Tampa, FL04.2024
High School Diploma -
Cornerstone High School
Townsend GA 05.1997
Skills
- Honest and Dependable
- Reliable and Responsible
- Problem-Solving
- Honest and Ethical
- Problem Solving
- Adaptable and Flexible
- Team Leadership
- Cash Handling
- Team Collaboration
- Detail-Oriented
- Customer Relations
- Cash Register Operations
- Active Listening
- Microsoft Office Suite
- Analytical Thinking
- Work Task Prioritization
- Excel
- Outlook
- PowerPoint
- Account Invoicing
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Computer Proficiency
Certification
- Human Resources Management
Timeline
Customer Service Representative
BOCC Hillsborough County
11.2023 - Current
Window Clerk
United States Postal Service, USPS
11.2014 - 06.2022
Claims Adjudicator
CareCentrix
01.2013 - 11.2014
Provider Services Coordinator
Matrix Medical
04.2012 - 01.2013
Certificate - Human Resorces Management 101
Univeral Class
High School Diploma -
Cornerstone High School
- Human Resources Management
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