Quantasia Herndon
Smyrna,GA
Summary
Accomplished management professional with over 6 years of expertise in recruitment, onboarding, talent development, and business operations. Proven track record of building high-performing teams, cultivating strong client relationships, and driving substantial business growth. Skilled in implementing strategic initiatives that consistently exceed performance targets while fostering a collaborative and results-driven team culture.
Overview
8
8
years of professional experience
Work History
Training Director
Soliant Health - BlazerWorks
04.2024 - Current
- Craft engaging and innovative instructional materials, including dynamic virtual learning modules, impactful presentations, and comprehensive training documentation.
- Lead interactive workshops and immersive training sessions, while conducting thorough performance assessments to drive team success.
- Managed new employee orientation training process for more than several employees each quarter.
- Facilitated cross-functional collaboration in the development of multi-disciplinary training programs addressing company-wide objectives.
- Continuously monitor and analyze training outcomes, applying data-driven insights to refine and enhance effectiveness, ensuring measurable improvements across the board.
Department Manager - Account Management
Soliant Health - BlazerWorks
03.2023 - Current
- Lead and cultivate a high-performing, customer-centric team, fostering an environment of excellence and continuous improvement.
- Conduct daily meetings to ensure alignment with business objectives, motivating and empowering staff to achieve key goals.
- Deliver specialized training on state laws and special education regulations, transforming team members into subject matter experts with in-depth knowledge.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Business Account Manager
Soliant Health - BlazerWorks
07.2021 - Current
- Consistently acknowledged as a high achiever, consistently surpassing quarterly growth targets.
- Drive national expansion of school districts, overseeing a network of 200+ contractors through a Managed Service Provider (MSP) model.
- Generate over $300,000 in weekly billings while ensuring seamless invoicing processes and maintaining exceptional client satisfaction.
- Manage the full lifecycle of customer implementation, from onboarding to sustained success, ensuring long-term value and alignment with client goals.
- Lead HR and recruiting functions, including the creation of detailed job descriptions, candidate sourcing, interview facilitation, and offer negotiation management.
Team Leader - Account Management
Soliant Health - BlazerWorks
03.2022 - 03.2023
- Led the team to deliver exceptional customer experiences, driving retention and upsell success.
- Coached and trained team members to consistently meet and exceed performance targets.
- Monitored team performance, implementing targeted initiatives to drive continuous improvement.
- Resolved escalated client issues, fostering strong, long-term relationships for enhanced loyalty.
Sales Recruiter
Soliant Health - ProCare
11.2020 - 07.2021
- Successfully sourced and staffed qualified professionals for school districts, ensuring timely placement to fill vacancies within Special Education.
- Proactively attracted top talent by effectively communicating detailed job descriptions for current openings within school districts.
- Surpassed outreach targets and company standards by utilizing the Bullhorn platform for job postings, cold calling, and strategic email campaigns to engage and secure prospects.
Specialty Sales Leader
Target
10.2019 - 08.2020
- Led a dynamic team of 30+ employees, driving sales, enhancing customer experiences, and fostering a culture of impact and excellence.
- Provided expert guidance on performance improvement, ensured brand standards were upheld, and meticulously tracked sales data to achieve departmental targets and drive success.
- Cultivated strong, professional relationships with team members to swiftly resolve issues and address conflicts, promoting a collaborative and productive environment.
- Proactively took on cross-departmental responsibilities to support business operations, contributing to improved customer retention and overall company growth.
- Mentored new associates and managers, imparting company procedures, safety protocols, and offering constructive feedback to ensure both individual and team performance exceeded expectations.
Visual Merchandising Manager
Target
04.2018 - 10.2019
- Developed and executed creative and visually compelling displays that captured customer attention and drove sales.
- Enhanced the store's overall aesthetic by thoughtfully optimizing product placement and display arrangements for maximum visual impact.
- Led and trained the brand team on store-wide adherence to brand guidelines, elevating the quality of visual presentation across all floor displays.
- Spearheaded the successful anniversary brand launch for Target by meticulously managing pre-production, production, and post-production phases, contributing to the store's ranking in the Top 10 for company-wide sales.
- Fostered a productive, safe, and efficient work environment by effectively managing the use of heavy machinery, large vehicles for product flow, and sharp equipment.
Apparel and Accessories Lead
Target
08.2017 - 04.2018
- Provided leadership and development to team members, driving sales growth through exceptional customer service and consistent performance monitoring.
- Ensured brand integrity by setting clear expectations and defining daily responsibilities, while regularly tracking progress through detailed documentation.
- Tackled performance challenges with a proactive, solution-driven approach, applying critical thinking to implement strategies that significantly enhanced sales performance.
- Elevated merchandise presentation to capture customer attention, adhering to visual merchandising standards and incorporating guest feedback to optimize visual appeal.
- Partnered with senior management to develop weekly operational plans, ensuring organizational efficiency, meeting deadlines, and enhancing team productivity through collaborative meetings focused on achieving business goals.
Education
Bachelor of Science - Journalism and Mass Communication
NORTH CAROLINA A&T STATE UNIVERSITY
Greensboro, North Carolina05-2017
Skills
- Leadership development
- Professional development initiatives
- Client engagement strategies
- Candidate acquisition
- Performance optimization
- Interpersonal communication expertise
Timeline
Training Director
Soliant Health - BlazerWorks
04.2024 - Current
Department Manager - Account Management
Soliant Health - BlazerWorks
03.2023 - Current
Team Leader - Account Management
Soliant Health - BlazerWorks
03.2022 - 03.2023
Business Account Manager
Soliant Health - BlazerWorks
07.2021 - Current
Sales Recruiter
Soliant Health - ProCare
11.2020 - 07.2021
Specialty Sales Leader
Target
10.2019 - 08.2020
Visual Merchandising Manager
Target
04.2018 - 10.2019
Apparel and Accessories Lead
Target
08.2017 - 04.2018
Bachelor of Science - Journalism and Mass Communication
NORTH CAROLINA A&T STATE UNIVERSITY
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