Quantasia Herndon
Smyrna,GA
Summary
Accomplished management professional with over 6 years of expertise in recruitment, onboarding, talent development, and business operations. Proven track record of building high-performing teams, cultivating strong client relationships, and driving substantial business growth. Skilled in implementing strategic initiatives that consistently exceed performance targets while fostering a collaborative and results-driven team culture.
Overview
8
8
years of professional experience
Work History
Training Director
Soliant Health - BlazerWorks
Peachtree Corners, GA
04.2024 - Current
- Craft engaging and innovative instructional materials, including dynamic virtual learning modules, impactful presentations, and comprehensive training documentation.
- Lead interactive workshops and immersive training sessions, while conducting thorough performance assessments to drive team success.
- Managed new employee orientation training process for more than several employees each quarter.
- Facilitated cross-functional collaboration in the development of multi-disciplinary training programs addressing company-wide objectives.
- Continuously monitor and analyze training outcomes, applying data-driven insights to refine and enhance effectiveness, ensuring measurable improvements across the board.
Department Manager - Account Management
Soliant Health - BlazerWorks
Peachtree Corners, GA
03.2023 - Current
- Lead and cultivate a high-performing, customer-centric team, fostering an environment of excellence and continuous improvement.
- Conduct daily meetings to ensure alignment with business objectives, motivating and empowering staff to achieve key goals.
- Deliver specialized training on state laws and special education regulations, transforming team members into subject matter experts with in-depth knowledge.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Business Account Manager
Soliant Health - BlazerWorks
Peachtree Corners, GA
07.2021 - Current
- Consistently acknowledged as a high achiever, consistently surpassing quarterly growth targets.
- Drive national expansion of school districts, overseeing a network of 200+ contractors through a Managed Service Provider (MSP) model.
- Generate over $300,000 in weekly billings while ensuring seamless invoicing processes and maintaining exceptional client satisfaction.
- Manage the full lifecycle of customer implementation, from onboarding to sustained success, ensuring long-term value and alignment with client goals.
- Lead HR and recruiting functions, including the creation of detailed job descriptions, candidate sourcing, interview facilitation, and offer negotiation management.
Team Leader - Account Management
Soliant Health - BlazerWorks
Peachtree Corners, GA
03.2022 - 03.2023
- Led the team to deliver exceptional customer experiences, driving retention and upsell success.
- Coached and trained team members to consistently meet and exceed performance targets.
- Monitored team performance, implementing targeted initiatives to drive continuous improvement.
- Resolved escalated client issues, fostering strong, long-term relationships for enhanced loyalty.
Sales Recruiter
Soliant Health - ProCare
Peachtree Corners, GA
11.2020 - 07.2021
- Successfully sourced and staffed qualified professionals for school districts, ensuring timely placement to fill vacancies within Special Education.
- Proactively attracted top talent by effectively communicating detailed job descriptions for current openings within school districts.
- Surpassed outreach targets and company standards by utilizing the Bullhorn platform for job postings, cold calling, and strategic email campaigns to engage and secure prospects.
Specialty Sales Leader
Target
Atlanta, GA
10.2019 - 08.2020
- Led a dynamic team of 30+ employees, driving sales, enhancing customer experiences, and fostering a culture of impact and excellence.
- Provided expert guidance on performance improvement, ensured brand standards were upheld, and meticulously tracked sales data to achieve departmental targets and drive success.
- Cultivated strong, professional relationships with team members to swiftly resolve issues and address conflicts, promoting a collaborative and productive environment.
- Proactively took on cross-departmental responsibilities to support business operations, contributing to improved customer retention and overall company growth.
- Mentored new associates and managers, imparting company procedures, safety protocols, and offering constructive feedback to ensure both individual and team performance exceeded expectations.
Visual Merchandising Manager
Target
Atlanta, GA
04.2018 - 10.2019
- Developed and executed creative and visually compelling displays that captured customer attention and drove sales.
- Enhanced the store's overall aesthetic by thoughtfully optimizing product placement and display arrangements for maximum visual impact.
- Led and trained the brand team on store-wide adherence to brand guidelines, elevating the quality of visual presentation across all floor displays.
- Spearheaded the successful anniversary brand launch for Target by meticulously managing pre-production, production, and post-production phases, contributing to the store's ranking in the Top 10 for company-wide sales.
- Fostered a productive, safe, and efficient work environment by effectively managing the use of heavy machinery, large vehicles for product flow, and sharp equipment.
Apparel and Accessories Lead
Target
Gastonia, NC
08.2017 - 04.2018
- Provided leadership and development to team members, driving sales growth through exceptional customer service and consistent performance monitoring.
- Ensured brand integrity by setting clear expectations and defining daily responsibilities, while regularly tracking progress through detailed documentation.
- Tackled performance challenges with a proactive, solution-driven approach, applying critical thinking to implement strategies that significantly enhanced sales performance.
- Elevated merchandise presentation to capture customer attention, adhering to visual merchandising standards and incorporating guest feedback to optimize visual appeal.
- Partnered with senior management to develop weekly operational plans, ensuring organizational efficiency, meeting deadlines, and enhancing team productivity through collaborative meetings focused on achieving business goals.
Education
Bachelor of Science - Journalism and Mass Communication
NORTH CAROLINA A&T STATE UNIVERSITY
Greensboro, North Carolina05-2017
Skills
- Leadership development
- Professional development initiatives
- Client engagement strategies
- Candidate acquisition
- Performance optimization
- Interpersonal communication expertise
Timeline
Training Director
Soliant Health - BlazerWorks
04.2024 - Current
Department Manager - Account Management
Soliant Health - BlazerWorks
03.2023 - Current
Team Leader - Account Management
Soliant Health - BlazerWorks
03.2022 - 03.2023
Business Account Manager
Soliant Health - BlazerWorks
07.2021 - Current
Sales Recruiter
Soliant Health - ProCare
11.2020 - 07.2021
Specialty Sales Leader
Target
10.2019 - 08.2020
Visual Merchandising Manager
Target
04.2018 - 10.2019
Apparel and Accessories Lead
Target
08.2017 - 04.2018
Bachelor of Science - Journalism and Mass Communication
NORTH CAROLINA A&T STATE UNIVERSITY