Quantasia Johnson
Dothan,AL
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Clarion Inn and Suites
Dothan, AL
03.2022 - 10.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Call Center Representative
Teleperformance USA
Dothan, AL
11.2020 - 01.2024
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Home Health Caregiver
Home Health Services
Dothan, AL
08.2018 - 03.2020
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Monitored patient vital signs and reported changes to physician or nurse.
- Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
- Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Administered medications as directed and documented medication administration in accordance with established policies and procedures.
- Educated patients and families on health care needs, conditions, and options.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ10-2026
GED -
Gadsden State Community College
Gadsden, AL09-2011
Skills
- Spreadsheet tracking
- Inventory Control
- Administrative Support
- Client Support
- File Organization
- Office Organization
- Call Routing
- Mail Sorting
- Supply Management
- Technical Support
- Word Processing
- Verbal and written communication
- Multi-Line Telephone Systems
- Meeting Scheduling
- Scheduling
- Complaint resolution
- Payment Processing
- Account updating
- Customer Service
- Quality Assurance
- Customer Relationship Management
- Building rapport
- Answering questions
- [Software] CRM system expert
Timeline
Front Desk Receptionist
Clarion Inn and Suites
03.2022 - 10.2024
Call Center Representative
Teleperformance USA
11.2020 - 01.2024
Home Health Caregiver
Home Health Services
08.2018 - 03.2020
Bachelor of Science - Psychology
University of Phoenix
GED -
Gadsden State Community College
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