QUANTASIA NICHOLSON
Enfield,NC
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
My Chart Specialist
Experis Technology Group
11.2023 - 03.2024
- Reduced errors in medical documentation by collaborating with healthcare professionals to ensure accurate patient information.
- Developed strong client relationships through consistent communication and attentive service.
Patient Account Representative
Versant Health
06.2023 - 09.2023
- Assisted patients with understanding personalized insurance coverage and benefits
- Assured timely verification of insurance benefits prior to patient procedures or appointments
- Achieved insurance pre-authorizations to enable timely patient procedures
- Updated patient records with accurate, current insurance policy information.
Chart Retrieval Specialist
Ciox Health
02.2023 - 06.2023
- Updated records with new information
- Maintained accuracy of records by verifying accuracy of data in records
- Followed confidentially regulations to maintain privacy
- Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
Administrative Assistant
Foot & Ankle Associates
08.2021 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Verified insurance eligibility and coverage for patients
- Managed patient registration process, confirming data accuracy and completeness
- Entered patient demographic and insurance data into electronic medical record system.
Guess Service Representative
Renaissance Nissan
11.2020 - 08.2021
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Contacted NC Motor Vehicle Department to determine status of pending titles
- Entered title and vehicle information into database.
Loan Documentation Specialist
PNC Operations Center
01.2019 - 10.2020
- Carefully reviewed all documents and reports for completeness and accuracy
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
Education
NC FAST Certification -
Nash Community College - Rocky Mount, NC
High School Diploma -
Northwest Halifax High School - Littleton, NC
06.2016
Skills
- Patient Account Reviews
- Medical Terminology
- Accounts Payable and Accounts Receivable
- Administrative Support
- Records Management Systems
- Research abilities
- Interview techniques
- Complaint resolution
- Appointment Scheduling
- Data Entry
- Customer Service
Certification
BLS Certification
Timeline
My Chart Specialist
Experis Technology Group
11.2023 - 03.2024
Patient Account Representative
Versant Health
06.2023 - 09.2023
Chart Retrieval Specialist
Ciox Health
02.2023 - 06.2023
Administrative Assistant
Foot & Ankle Associates
08.2021 - 12.2022
Guess Service Representative
Renaissance Nissan
11.2020 - 08.2021
Loan Documentation Specialist
PNC Operations Center
01.2019 - 10.2020
NC FAST Certification -
Nash Community College - Rocky Mount, NC
High School Diploma -
Northwest Halifax High School - Littleton, NC
BLS Certification
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