Experienced Supervisor with strong leadership, problem-solving and organizational skills honed in a customer focused retail environment.
Overview
6
6
years of professional experience
Work History
Department Supervisor
H&M Hennes & Mauritz
07.2024 - Current
Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
Assigned tasks and established work schedules to staff to cover operational needs.
Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Maintained clean, organized workspaces for optimal functionality and employee safety.
Managed team of 10 -12 employees, delegated tasks and held each employee accountable for completing assignments.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Oversaw daily operational performance of sale advisors and overhead team.
Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
Maintained clean, adequately stocked, and organized sales floor and stockroom by streamlining daily operations and introducing new procedures.
Established performance metrics to track departmental progress and identify areas for improvement.
Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
Restaurant Bar Manager
Applebee's Grill + Bar
06.2019 - 06.2024
Mentored staff for improved customer service ratings and enhanced employee satisfaction.
Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
Boosted sales through strategic promotions, effective inventory management, and targeted marketing efforts.
Operations Manager / Shift Supervisor Manager
CVS Health
06.2022 - 05.2024
Lead and manage a team of employees, fostering a collaborative and high-performance work environment.
Develop and implement strategic plans to improve operational efficiency and achieve business objectives.
Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and drive continuous improvement initiatives to team members and myself.
Oversee budgeting, forecasting, financial planning processes to ensure fiscal responsibility and alignment with organizational goals.
Assist in the development and implementation of operational policies and procedures to improve efficiency and productivity.
Support daily operational activities, including scheduling, resource allocation, workflow management, inventory management
Analyze operational data to identify trends, inefficiencies, and opportunities for process improvement.
Collaborate with cross-functional teams to support project initiatives and ensure alignment with organizational goals.
Education
Bachelor of Science - Retail Entrepreneurship Management
Florida State University
Tallahassee, FL
05.2023
Associates of Arts -
Tallahassee Community College
Tallahassee, FL
05.2021
Skills
Customer Service
Training and Development
Merchandise Presentation
Cash Management
Inventory Management
Retail Management
Leadership
Sales
Timeline
Department Supervisor
H&M Hennes & Mauritz
07.2024 - Current
Operations Manager / Shift Supervisor Manager
CVS Health
06.2022 - 05.2024
Restaurant Bar Manager
Applebee's Grill + Bar
06.2019 - 06.2024
Associates of Arts -
Tallahassee Community College
Bachelor of Science - Retail Entrepreneurship Management
Florida State University
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