Quan'tasia Roberson
Tallahassee
Summary
Experienced Supervisor with strong leadership, problem-solving and organizational skills honed in a customer focused retail environment.
Overview
6
6
years of professional experience
Work History
Department Supervisor
H&M Hennes & Mauritz
07.2024 - Current
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Managed team of 10 -12 employees, delegated tasks and held each employee accountable for completing assignments.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Oversaw daily operational performance of sale advisors and overhead team.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Maintained clean, adequately stocked, and organized sales floor and stockroom by streamlining daily operations and introducing new procedures.
- Established performance metrics to track departmental progress and identify areas for improvement.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
Restaurant Bar Manager
Applebee's Grill + Bar
06.2019 - 06.2024
- Mentored staff for improved customer service ratings and enhanced employee satisfaction.
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
- Boosted sales through strategic promotions, effective inventory management, and targeted marketing efforts.
Operations Manager / Shift Supervisor Manager
CVS Health
06.2022 - 05.2024
- Lead and manage a team of employees, fostering a collaborative and high-performance work environment.
- Develop and implement strategic plans to improve operational efficiency and achieve business objectives.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and drive continuous improvement initiatives to team members and myself.
- Oversee budgeting, forecasting, financial planning processes to ensure fiscal responsibility and alignment with organizational goals.
- Assist in the development and implementation of operational policies and procedures to improve efficiency and productivity.
- Support daily operational activities, including scheduling, resource allocation, workflow management, inventory management
- Analyze operational data to identify trends, inefficiencies, and opportunities for process improvement.
- Collaborate with cross-functional teams to support project initiatives and ensure alignment with organizational goals.
Education
Bachelor of Science - Retail Entrepreneurship Management
Florida State University
Tallahassee, FL05.2023
Associates of Arts -
Tallahassee Community College
Tallahassee, FL05.2021
Skills
- Customer Service
- Training and Development
- Merchandise Presentation
- Cash Management
- Inventory Management
- Retail Management
- Leadership
- Sales
Timeline
Department Supervisor
H&M Hennes & Mauritz
07.2024 - Current
Operations Manager / Shift Supervisor Manager
CVS Health
06.2022 - 05.2024
Restaurant Bar Manager
Applebee's Grill + Bar
06.2019 - 06.2024
Associates of Arts -
Tallahassee Community College
Bachelor of Science - Retail Entrepreneurship Management
Florida State University
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