Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quan'tasia Roberson

Tallahassee

Summary

Experienced Supervisor with strong leadership, problem-solving and organizational skills honed in a customer focused retail environment.

Overview

6
6
years of professional experience

Work History

Department Supervisor

H&M Hennes & Mauritz
07.2024 - Current
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Maintained clean, organized workspaces for optimal functionality and employee safety.
  • Managed team of 10 -12 employees, delegated tasks and held each employee accountable for completing assignments.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Oversaw daily operational performance of sale advisors and overhead team.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Maintained clean, adequately stocked, and organized sales floor and stockroom by streamlining daily operations and introducing new procedures.
  • Established performance metrics to track departmental progress and identify areas for improvement.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.

Restaurant Bar Manager

Applebee's Grill + Bar
06.2019 - 06.2024
  • Mentored staff for improved customer service ratings and enhanced employee satisfaction.
  • Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
  • Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
  • Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
  • Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
  • Boosted sales through strategic promotions, effective inventory management, and targeted marketing efforts.

Operations Manager / Shift Supervisor Manager

CVS Health
06.2022 - 05.2024
  • Lead and manage a team of employees, fostering a collaborative and high-performance work environment.
  • Develop and implement strategic plans to improve operational efficiency and achieve business objectives.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and drive continuous improvement initiatives to team members and myself.
  • Oversee budgeting, forecasting, financial planning processes to ensure fiscal responsibility and alignment with organizational goals.
  • Assist in the development and implementation of operational policies and procedures to improve efficiency and productivity.
  • Support daily operational activities, including scheduling, resource allocation, workflow management, inventory management
  • Analyze operational data to identify trends, inefficiencies, and opportunities for process improvement.
  • Collaborate with cross-functional teams to support project initiatives and ensure alignment with organizational goals.

Education

Bachelor of Science - Retail Entrepreneurship Management

Florida State University
Tallahassee, FL
05.2023

Associates of Arts -

Tallahassee Community College
Tallahassee, FL
05.2021

Skills

  • Customer Service
  • Training and Development
  • Merchandise Presentation
  • Cash Management
  • Inventory Management
  • Retail Management
  • Leadership
  • Sales

Timeline

Department Supervisor

H&M Hennes & Mauritz
07.2024 - Current

Operations Manager / Shift Supervisor Manager

CVS Health
06.2022 - 05.2024

Restaurant Bar Manager

Applebee's Grill + Bar
06.2019 - 06.2024

Associates of Arts -

Tallahassee Community College

Bachelor of Science - Retail Entrepreneurship Management

Florida State University
Quan'tasia Roberson