Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Quantaya Mason

Fayetteville,NC

Summary

Disciplined in following orders and working with others to complete tasks. Poised and calm in stressful, high-pressure situations.

Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

5
years of professional experience

Work History

Military

Active Duty Soldier
01.2020 - Current

Job overview

  • Secured and protected military property, assets, and personnel.
  • Navigated terrain in hostile and non-hostile conditions, achieving positive outcomes.
  • Assembled, disassembled and maintained various weapons for operational readiness.
  • Coached and mentored new recruits for motivated, high-performing teams.
  • Operated and maintained armored vehicles.

Uno Pizzeria & Grill

Server
07.2019 - 01.2020

Job overview

  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Chipotle Grill

Line Leader
08.2018 - 08.2019

Job overview

  • Assessed processes and production lines for proper setup per instructions and procedures.
  • Monitored product quality to achieve superior quality reputation.
  • Maintained communication across key departments and senior leadership team.
  • Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
  • Provided and promoted solutions to eliminate reoccurring problems.
  • Safely operated [TYPE OF EQUIPMENT] to avoid accidents and mishaps.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Packaged and stored food products following proper handling and preservation methods.
  • Supported kitchen team by being responsive and pitching in to complete tasks.
  • Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.

Burger King

Cashier
09.2018 - 06.2019

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

FedEx

Delivery Rider
09.2018 - 11.2018

Job overview

  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Education

Fayetteville Technical Community College
Fayetteville, NC

from General Education

University Overview

Stonewall Jackson High School
Manassas, VA

High School Diploma
05.2018

University Overview

Skills

  • Project Requirements
  • Station Preparation
  • Food Preservation and Storage Methods
  • Cool Under Pressure
  • Data Entry
  • Food Sales and Promotion
  • Speaking Clearly

Timeline

Active Duty Soldier
Military
01.2020 - Current
Server
Uno Pizzeria & Grill
07.2019 - 01.2020
Cashier
Burger King
09.2018 - 06.2019
Delivery Rider
FedEx
09.2018 - 11.2018
Line Leader
Chipotle Grill
08.2018 - 08.2019
Fayetteville Technical Community College
from General Education
Stonewall Jackson High School
High School Diploma

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Quantaya Mason