- Human Resources
- Information Technology
- Data Analysis
- Project Management
Quantaysia Lowery
Active Duty Military
Aberdeen Proving Ground,MD
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Talented Technical Support Representative with a gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux, and Mac systems. Proven skill in resolving problems quickly on the first call. Well-qualified HR with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. A hardworking and passionate job seeker with strong organizational skills eager to secure an IT or Human Resources position. Ready to help the team achieve company goals.
Work History
25B Information Technology Specialist
US Army
Aberdeen Proving Ground, MD
12.2021 - Current
- Prepared agendas and took notes at meetings to archive proceedings.
- Standardized office structures and processes to promote collaboration and increased performance.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Created, prepared and delivered reports to various departments.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Assisted with updating technical support best practices for use by team.
- Submitted service tickets for equipment maintenance requests.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Promoted efficiency among departments with prompt resolution of system issues.
Signal Support Specialist (25U)
US Army
05.2020 - 11.2022
- Supervised and assisted with battlefield signal support systems and terminal devices.
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Provided technical assistance to users of [Type] computer systems and [Type] networks.
- Tracked and detected network service disruptions using computer systems, scopes and meters.
- Tested signal-level equipment for operational performance within prescribed tolerances.
- Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
- Maintained system logs or manuals to document testing or operation of equipment.
- Completed proactive maintenance and repair actions to keep equipment operating at peak levels.
- Inspected systems, diagnosed problems and developed optimal solutions.
Human Resources
US Army
Suwon, South Korea
10.2020 - 10.2021
- Liaised between multiple business divisions to improve communications.
- Oversaw HR needs for 300-employee operations across the base.
- Answered employee inquiries regarding health benefits and 401k options.
- Organized company-wide events designed to boost employee morale.
- Updated HR database with new employee information, changes in benefits, and other details.
- Coordinated implementation of people-related services, policies, and programs through departmental staff.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Education
Bachelor of Arts - Interdisciplinary Studies: PE, BA, Communications
08.2014 - 05.2018
Master of Science - Interdisciplinary Studies in Management
02.2022 - Current
Skills
MS Office
Interpersonal Communication
Multitasking Abilities
Teamwork and Collaboration
Decision-Making
Organization and Time Management
Critical Thinking
Self-Motivated
Training and Development
Analytical and Critical Thinking
Technical issues analysis
Desktop support
TCP/IP
Customer service expert
Technical documents comprehension
Windows 10
Issue troubleshooting
Microsoft Outlook
Technical Support
Benefits and compensation
Training development
Problem-Solving
Attention to Detail
Teambuilding
Talent management
File and records management
Risk management
Active Listening
Accomplishments
- Supervised team of 6-10 staff members.
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Only IT support for more than 30 service members at a unit.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved more than 100 issues which led to an AAM award.
- Led NCO in the unit, working closely with the commander, 1SG, LTC, and SGM of the unit.
- Achieved many projects and counselings by completing many with accuracy and efficiency for commander and 1SG.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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