Quante Ball
Warsaw
Summary
Personable and resourceful individual with natural aptitude for problem-solving and innovation. Possesses solid understanding of IT infrastructure and security protocols, with demonstrated skills in system troubleshooting and network management. Capable of driving technological advancement to enhance operational efficiency and reliability.
Overview
7
7
years of professional experience
Work History
Senior Information Technology Specialist
Department of Justice
08.2024 - 02.2025
- Led cross-functional teams to successfully complete complex IT projects within deadlines and budgets.
- Identified opportunities to leverage emerging technologies in order to drive digital transformation efforts that enhanced productivity throughout the enterprise.
- Enhanced network security with regular vulnerability assessments and proactive threat monitoring.
- Collaborated with stakeholders to define technology requirements, aligning IT strategy with organizational goals.
- Managed vendor relationships, ensuring timely delivery of products and services while negotiating favorable contract terms.
- Maintained high levels of system availability by proactively resolving technical issues before they impacted users or business operations.
Sales Specialist
Lowe's Companies, Inc.
02.2022 - 08.2023
- Modified customer support system to reduce complaints by over 30%
- Conducts policy analysis in coordination with sales managers
- Assists department functioning by company guidelines and policies
- Develops promotional event strategies in collaboration with the advertising department
- Troubleshoots database to keep customer information updated and secure for access to files for transactions made in the past or future transactions
- Utilize market research and customer insights to identify trends and opportunities in the home improvement market, and provide recommendations for product assortment and promotional strategies to drive sales growth
- Identify customer needs and provide appropriate product recommendations and solutions
- Utilize data analytics tools to track and analyze sales performance, identify areas for improvement, and make data-driven recommendations to increase sales revenue
- Analyze sales data to identify patterns and trends, and develop strategies to increase sales and improve customer satisfaction
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Built strong client relationships through consistent communication and effective problemsolving.
Lead Equipment Operator
Paving Contractors
04.2018 - 08.2021
- Updated documentation for safety checks and maintenance issues to note equipment performance and problems
- Maintained heavy equipment properly by performing periodic safety and operational checks
- Identified new ways to solve challenges in the field, determining impacts and coordinating with site workers to meet daily production targets
- Leveled, compacted, and covered refuse at disposal sites
- Inspected equipment before and after use to quickly detect maintenance and repair needs
- Studied blueprints and schematics to fully understand job requirements and minimize errors
- Collaborate with project managers and supervisors to develop and implement efficient equipment utilization strategies
Education
Advanced Networking & Cybersecurity - Information Technology
Rappahannock Community College
Warsaw05-2024
Skills
- IT asset management
- Relationship building
- Electrical troubleshooting
- IT compliance
- Client relations
- Heavy equipment operation
- Customer service and care
- Business analysis
- Upselling and cross selling
- IT vendor management
- Loader operation
- Information security
Timeline
Senior Information Technology Specialist
Department of Justice
08.2024 - 02.2025
Sales Specialist
Lowe's Companies, Inc.
02.2022 - 08.2023
Lead Equipment Operator
Paving Contractors
04.2018 - 08.2021
Advanced Networking & Cybersecurity - Information Technology
Rappahannock Community College
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