Quantella Dials
Statesville,NC
Summary
Well-rounded Customer Care possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
12
12
years of professional experience
Work History
Office Support Staff Member (Part-Time)
Fifth Street Ministries (MSH For Domestic Violence
Troutman, NC
03.2023 - Current
- Organized and maintained filing systems for confidential documents.
- Responded promptly to emails from customers seeking assistance.
- Answered telephone calls, took messages and transferred calls to appropriate staff members.
IMCW 1 Customer Care Team
Department of Social Services
Statesville, NC
07.2012 - Current
- Resolved escalated customer complaints in a timely manner.
- Conducted regular meetings with the customer care team to ensure quality performance and productivity.
- Managed daily workflow of customer inquiries by assigning tasks appropriately among team members.
- Provided day-to-day leadership and direction to a team of customer care representatives.
Education
Associate of Applied Business - Business Management
Interboro Institute
New York, NY06-2005
Skills
- Verbal Communication
- Mail Handling
- Proofreading Abilities
- Office Administration
- Clerical Support
- File Maintenance
- Customer Service
- Call Handling
- Positive Attitude
- Valid Driver's License
- Mail Sorting and Distribution
- Mail Distribution
- Customer care
- Customer service and care
- Customer care standards
- Team leadership and coaching
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Office Support Staff Member (Part-Time)
Fifth Street Ministries (MSH For Domestic Violence
03.2023 - Current
IMCW 1 Customer Care Team
Department of Social Services
07.2012 - Current
Associate of Applied Business - Business Management
Interboro Institute
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