Overview
Work History
Skills
Timeline
Generic
Quantesha Washington

Quantesha Washington

Minden,LA

Overview

9
9
years of professional experience

Work History

Pharmacist

Raphe Pharmaceutical

Customer Service Representative

General Dynamics
06.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Contractor

Caddo Electric LLC
02.2024 - 06.2024
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
  • Trained new team members to apply best coding best practices and proper use of development tools.

Customer Service Representative

GDIT / CSRA
09.2023 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Customer Service Representative

Teleperformance-Shreveport, LA
11.2021 - 07.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Answered inbound calls, chats and emails to facilitate customer service.

Picker Packer

Imperial Trading
05.2021 - 07.2022


  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.
  • Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
  • Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
  • Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
  • Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.

Assembler/Packer/Inspector

Hardware Resources
05.2021 - 01.2022
  • Assembled cabinets, sanded cabinets, packaged cabinets, and put them on a pallet to be shipped
  • Inspected cabinets
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Followed outlined specifications to implement assembly plans.

Customer Service Associate

Dollar General-Minden, LA
09.2020 - 11.2021
  • Followed policies and procedures to meet or exceed established performance requirements
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Educated customers on special pricing opportunities and company offerings.

Customer Service Associate

Walmart-Minden, LA
08.2018 - 09.2020
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Addressed inquiries, resolved customer issues and managed customer relations
  • Consulted with customers regarding needs and addressed concerns
  • Followed policies and procedures to meet or exceed established performance requirements.

Package Handler

Pharmaceuticals
10.2015 - 07.2018
  • Made medicine, packed medicine, put it on pallet, and shipped it off

Skills

  • Customer Service and Communication Skills
  • Drug Inventory Management
  • Medication Dispensing
  • Pharmacy Ethics
  • Verifying orders

Timeline

Customer Service Representative

General Dynamics
06.2024 - Current

Contractor

Caddo Electric LLC
02.2024 - 06.2024

Customer Service Representative

GDIT / CSRA
09.2023 - 11.2023

Customer Service Representative

Teleperformance-Shreveport, LA
11.2021 - 07.2023

Picker Packer

Imperial Trading
05.2021 - 07.2022

Assembler/Packer/Inspector

Hardware Resources
05.2021 - 01.2022

Customer Service Associate

Dollar General-Minden, LA
09.2020 - 11.2021

Customer Service Associate

Walmart-Minden, LA
08.2018 - 09.2020

Package Handler

Pharmaceuticals
10.2015 - 07.2018

Pharmacist

Raphe Pharmaceutical

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Quantesha Washington