Quantia Bonaparte
Columbia,SC
Summary
Resourceful Customer Service Coordinator known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer relationship management, and workflow optimization. Excel in communication, empathy, and problem-solving to enhance customer experience and team collaboration.
Overview
4
4
years of professional experience
Work History
Customer Service Coordinator
Schneider Electric
Hopkins
01.2023 - Current
- Maintains methods and practices to ensure the most effective communication between Scheduling and Production teams
- Work with project managers and customers to execute projects in a timely fashion
- Manage different locations data entry, manufacturing capacity, and material flow
- Use software such as Q2C, SAP, Symmetry, AMAPS, etc.
- Provided customer service assistance to customers via phone and email.
- Developed relationships with customers to ensure satisfaction.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with other departments to resolve complex customer issues quickly.
- Ensured that all customer inquiries were responded to in a timely manner.
- Tracked orders from placement through delivery and follow-up as needed.
- Performed data entry tasks related to customer accounts and order processing.
- Provided training for new employees on company policies and procedures related to customer service.
- Managed daily tasks such as scheduling projects, handling paperwork, filing documents.
- Communicated regularly with other teams across the organization regarding any changes or updates in regards to client accounts or services offered.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Audited customer account information to identify issues and develop solutions.
- Guided employees in handling difficult or complex problems.
Wiring Technician
Schneider Electric
Hopkins
04.2021 - Current
- Reading and interpreting blueprints and wiring schematics
- Install and maintain electrical wiring and connections for power according to job specifications
- Collaborated with engineers to ensure the appropriate execution of each job.
- Troubleshot complex wiring issues to identify and resolve system malfunctions.
- Performed preventive maintenance procedures on all wiring systems including testing of continuity and insulation resistance.
- Assisted in the design of new wiring systems as needed by providing input on materials, components, and installation methods.
- Monitored quality control standards for all wiring installations ensuring compliance with industry regulations.
Winding Technician
China Jushi USA
Columbia, SC
08.2020 - 02.2021
- Ensured that all necessary upkeep was taken care of for the designated production lines
- Ensured high product quality by identifying and solving problems in the fabrication process.
- Executed production line activities according to standard work directions.
- Collaborated closely with team members to achieve objectives in compliance with lean manufacturing methodology
- Increased plant performance by focusing on Safety, Quality, Delivery and Cost metrics
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated equipment and machinery according to safety guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Bachelor's - Exercise science
Winthrop University
Rock Hill, SC05-2017
Skills
- Customer service excellence
- Quote Preparation
- Invoice Verification
- [Product or Service] support
- Documentation skills
- Technical Support
- Training and mentoring
- Workflow Management
- Quality Assurance Controls
- Customer Retention
- MS Office (power point, Microsoft, excel, etc)
- Customer Relationship Management (CRM)
- SAP
- AMAPS
- Symmetry
- Order Editor
- Order Processing
- Se Advantage (Quote Software)
- Excellent time management skills
Coverletter
Leadership is simply defined as influential servanthood. We are all called to lead within a certain capacity. There may not be a "title" or "salary" attached to all leaders, but we are each responsible for leaving an imprint of effectiveness to each of the lives we encounter. I believe myself to be an effective leader because I have the characteristics of an effective leader. Leaders must have effective communication, motivation, positivity, and creativity. They must be able to enter a situation or institution and take it to the next level, and I possess not only the skills, but the character that makes an effective leader.
Timeline
Customer Service Coordinator
Schneider Electric
01.2023 - Current
Wiring Technician
Schneider Electric
04.2021 - Current
Winding Technician
China Jushi USA
08.2020 - 02.2021
Bachelor's - Exercise science
Winthrop University
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