Quantia Megginson
Summary
Organized individuals multitask and liaise between patients and physicians. An astute Financial Counselor offering superior customer service and proficiency in data processing.
Overview
13
13
years of professional experience
Work History
Financial Counselor
University Of Virginia
07.2022 - Current
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Documented details regarding contact with patients, providers and other individuals in system.
- Assessed client financial situation and explored background through one-on-one interview process.
Customer Service Generalist Senior
Dmv-Charlottesville
05.2017 - 07.2022
- To assist team members when needed
- Verifying qualifying documents and making sure that customers are being thoroughly processed
- To open and close the office whenever needed
- Handle money counting on a regular basis, along with double checking co workers revenue throughout the day
- Faxing,filing,scanning,training,etc.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Receptionist
H&R Block
01.2016 - 05.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Cashier/Customer service
Harris Teeter
01.2011 - 11.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associates In PSYCHOLOGY - General/ Psychology
PIEDMONT VS COMMUNITY COLLEGE
Charlottesville, VA01.2013
Skills
- Typing
- Writing
- Customer service Excellency
- Telephone Etiquette
- Financial Counseling
- Attention to Detail
- Client Relationship
- Decision Making
- Time Management
- Active Listening
About Me
40 WILTON PASTURE IN. APT 103, Charlottesville, VA, 22911, 10/27/92
References
- Jeannie Banks, 5404790367, co-worker for UVA
- Jamya Monroe , 4343276521, close friend
- Amy Griffith , 4342491339, former co-worker for DMV
Timeline
Financial Counselor
University Of Virginia
07.2022 - Current
Customer Service Generalist Senior
Dmv-Charlottesville
05.2017 - 07.2022
Receptionist
H&R Block
01.2016 - 05.2017
Cashier/Customer service
Harris Teeter
01.2011 - 11.2015
Associates In PSYCHOLOGY - General/ Psychology
PIEDMONT VS COMMUNITY COLLEGE
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