Quantika L. Smith
Menifee,CA
Summary
To obtain a challenging position with opportunities for growth and advancement with a company that I can make the most of my customer service experience. Organized and efficient Data Entry Clerk with 5 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
21
21
years of professional experience
Work History
Customer Service Manager
Michaels Craft Store
12.2020 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Data Entry Specialist
Cushman & Wakefield
01.2021 - 08.2023
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
- Sent completed entries for evaluation and final approval.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Organize and prioritize data entry tasks to meet deadlines and manage workload effectively.
- Verified accuracy of data entered into the company's data entry system and spreadsheets to produce error-free reports.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Records Clerk
C&W Services
10.2019 - 04.2020
- Processed client requests for archived records
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Contacted document requestors and obtained additional information required to process document requests.`
- Distributed completed document packages to clients using United States Postal Service, Fed Ex or UPS package delivery service.
- Operated office equipment to scan and copy documents.
- Maintained organized filing system to facilitate easy retrieval of documents.
Photo Manager
Wal-Mart, Inc
07.2007 - 01.2019
- Improved customer satisfaction and sales with an increase of 30% a month before compliance
- Trained new and existing associates on the new photo management program
- Dramatically increased the passing score of the Photo Inspection and compliance from 66% to 98
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Medical Clerk/Travel Coordinator
Northwest Anesthesia Seminars
09.2002 - 06.2007
- Created medical flyers for the company to improve and increase online registrations.
- Verified and finalized arrangements to deliver smooth and efficient travel for employees.
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Maintained thorough and accurate records of transactions.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Prepared weekly registration reports for management to help balance travel budget
- Performed clerical tasks
- Processed Medical Certification for the Medical staff.
- Accounts receivable.
Education
Medical Billing & Reimbursement - Health Information Technology
Columbia Basin College
Pasco, WA06.2010
Certificate - Accounting And Business Management
Columbia Basin College
Pasco, WA02.2009
Skills
- Microsoft Office Proficiency
- Verbal and Written Communication
- Information Confidentiality
- Information and Time Management
- Accounts Receivable/Payable
- Types 65 WPM
Additional Information
- Honors & Activities , Volunteer for AARP/Internal Revenue Service 2012-2014, Received IRS Certification Wal-Mart Higher Reach Scholarship Award and Customer Service Award, 3rd Quarter at Walmart National Guard Youth Challenge Program, Mentor Youth Award 2014 Certificate of Completion, Front Office Medicare and HIPAA
Timeline
Data Entry Specialist
Cushman & Wakefield
01.2021 - 08.2023
Customer Service Manager
Michaels Craft Store
12.2020 - Current
Records Clerk
C&W Services
10.2019 - 04.2020
Photo Manager
Wal-Mart, Inc
07.2007 - 01.2019
Medical Clerk/Travel Coordinator
Northwest Anesthesia Seminars
09.2002 - 06.2007
Medical Billing & Reimbursement - Health Information Technology
Columbia Basin College
Certificate - Accounting And Business Management
Columbia Basin College
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