Quantina Watkins
Chapel Hill,NC
Summary
Versatile and results-oriented professional with experience at Burger King, adept in staff training and development, and excelling in customer service management. Demonstrates exceptional leadership and communication skills, fostering team collaboration and effectively resolving conflicts. Proven ability to enhance employee relations and customer satisfaction, with a commitment to safety and compliance. A compassionate and dedicated professional with experience in patient care utilizing strong communication skills and empathy to provide exceptional care and support to patients and their families while effectively resolving inquiries and concerns.
Overview
8
8
years of professional experience
Work History
Shift Leader
Burger King
Charlotte, NC
11.2016 - 12.2021
- Monitored attendance, tardiness, and time off.
- Trained new and current team members on tasks.
- Handled customer issues and managing conflicts.
- Supervised employees and assisting with tasks as necessary.
- Adhered to company policies, and health, safety, and employment standards.
- Balanced cash drawers and preparing cash deposits.
Patient Care Assistant
Brookwood nursing home
Charlotte, NC
01.2014 - 10.2016
- Assisted with patient care including bathing, dressing, grooming, and toileting.
- Helped patients eat including modifying food for swallowing.
- Assisted patients with sitting, standing, walking, and turning in bed.
- Provided emotional support to patients and helped to promote their mental wellbeing.
- Ensured that patients were comfortable and safe, including repositioning patients to prevent pressure ulcers and made sure that patients were receiving proper nutrition and hydration.
- Provided excellent communication skills to effectively communicate with patients and their families, including giving clear instructions on procedures and answering questions.
Education
High School Diploma -
Garinger High School
Charlotte05-1992
Skills
- Team collaboration and leadership
- Verbal and written communication
- Employee relations
- Staff engagement
- Customer service management
- Training assistance
- Staff training and development
- Creative problem solving
- Cash handling
- Drawer assignments
- Safety processes and procedures
- Complaint resolution
- Professional appearance
- Rules enforcement
- Compassion and Empathy
- Attention to Detail
- Adaptability
- Physical stamina
- Patience
- Cultural awareness
- Confidentiality
- Customer service focus
Timeline
Shift Leader
Burger King
11.2016 - 12.2021
Patient Care Assistant
Brookwood nursing home
01.2014 - 10.2016
High School Diploma -
Garinger High School
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