Quantiyanna Crawford
Atlanta,GA
Summary
To further develop organizational, leadership, and communication skills by obtaining a position that will enhance the efficiency and quality of your company’s operations.
Overview
14
14
years of professional experience
Work History
Warehouse Associate
DHL Supply Chain
Esat Point, GA
11.2020 - 07.2024
- Worked in a fast pace production environment
- Wrapped, boxed, and labeled products for easy access and identification
- Palletized outgoing packages that was ready for shipment
- Repacked and weight certain orders that required specials attention
- Received pick tickets through RF gun
- Verified the correct order number, size, colors, and quantity
- Documented information relating to receipt, storage or distribution of materials for processing
- Matched and reviewed purchase orders to packing lists to make sure all required items are included
- Verified products to be shipped according to the delivery orders
Barista/ Supervisor
STARBUCKS COFFEE COMPANY
East Point, GA
06.2010 - 03.2020
- Other duties as assigned by the Manager, Supervisor, and Lead
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Barista
Starbucks, Target
Atlanta, GA
11.2015 - 12.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted additional items with beverages, increasing store sales.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
High School Diploms -
Adult Learning Center
Atlanta, GA01.2003
Skills
- Ability to understand and follow instructions
- Familiar with discerning numbers
- Well versed with manual and automated packaging machines
- Exceptional communication skills
- Physically dexterous
- Ability to carry over 50 lbs
- Willing to work a flexible schedule
- Able to work without supervision
- Barista Training
- Cleanliness Maintenance
- Cash Handling Accuracy
- Drink preparation speed
- Product Upselling
- Food Safety Compliance
- POS System Operation
- Customer Service
References
References are available on request.
Timeline
Warehouse Associate
DHL Supply Chain
11.2020 - 07.2024
Barista
Starbucks, Target
11.2015 - 12.2017
Barista/ Supervisor
STARBUCKS COFFEE COMPANY
06.2010 - 03.2020
High School Diploms -
Adult Learning Center