Theresa Cowans
Grand Prairie,TX
Summary
I am a highly dependable individual with a strong work ethic, especially when it comes to being a team player. I always strive to achieve my goals, beyond the call of duty because my reputation as a strong worker is important to me. I also work well under pressure and I tend to flourish in challenging situations, as I am a quick learner, with out-of-the-box thinking skills. Lastly, I am a Microsoft Office Specialist.
Overview
7
7
years of professional experience
Work History
Data Entry Operator
USCIS, U.S. Citizenship Immigration Services
Irving, TX
04.2024 - Current
- Increased data accuracy by diligently inputting and verifying information from various sources.
- Enhanced team productivity by efficiently organizing and prioritizing tasks for timely completion.
- Streamlined processes by implementing effective data entry techniques and tools, reducing errors and increasing efficiency.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
- Ensured data security through adherence to strict confidentiality policies and procedures.
- Developed customized templates for faster data entry, resulting in improved workflow processes.
Process Associate
Genpact
Richardson, TX
10.2020 - 03.2023
- Provide resolution to maintain standards of quality
- Suggested improvements to content to enhance quality and accuracy.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
- Provide insights to help improve the tech support to the users/customers
- Maintain a thorough understanding of process and policies
- Monitored and reported on process performance to verify compliance with established standards.
Administrative Assistant
City Of Dallas
Dallas, TX
01.2020 - 01.2021
- Provides guidance to clerical and administrative staff in the application of procedures relative to specific functional areas to ensure proper procedures are consistently followed
- Processes applications for various permits, researches records and plat books to determine if application meets criteria, issues permits, collects and records fees, operates computer to update files
- Performs clerical tasks such as computer-based report generation, posting to ledgers, calculating balances and totals, and processing vouchers and payments to facilitate smooth office operations
- Operates a wide variety of office machines such as computer, typewriter, fax, and copier including troubleshooting minor maintenance problems on equipment to ensure effective operations.
Data Entry Operator
QuadraMed
Richardson, TX
06.2018 - 08.2019
- Inserts patient's' account data by inputting text and numerical information from source documents
- Corrected data entry errors to prevent duplication or data degradation.
- Keeps information confidential
- Maintain efficient rate of productivity and high rate of accuracy
- Facilitate communication between patients, families and healthcare providers to support comprehension.
- Completed data entry tasks with accuracy and efficiency.
Customer Service Representative
Etech Inc.
Dallas, TX
04.2017 - 05.2018
- Made inbound/outbound calls to prospective customers in designated market area to qualify leads and explain type of service/product being offered.
- Maintain current database by entering new and updated customer and account information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Secured information by completing database backups on a daily basis.
- Maintain customer confidence and protected operations by keeping information confidential.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Science - Business
University of Phoenix
Online12.2026
Associate of Arts - Recording Arts
MediaTech Institute
Dallas, TX12.2021
Skills
- Exceptional listener and communicator who effectively conveys information verbally and in writing
- Quick leaner
- Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes
- Computer-literate performer with extensive software proficiency covering wide variety of applications
- Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects
- Innovative problem-solver who can generate workable solutions and resolve complaints
- Efficient Data Entry
- Administrative Support
Timeline
Data Entry Operator
USCIS, U.S. Citizenship Immigration Services
04.2024 - Current
Process Associate
Genpact
10.2020 - 03.2023
Administrative Assistant
City Of Dallas
01.2020 - 01.2021
Data Entry Operator
QuadraMed
06.2018 - 08.2019
Customer Service Representative
Etech Inc.
04.2017 - 05.2018
Bachelor of Science - Business
University of Phoenix
Associate of Arts - Recording Arts
MediaTech Institute