Quantyanna Burton

• Coordinated catering operations and fulfilled large-scale orders, ensuring on-time delivery for events.

• Maintained food safety and quality standards, supporting customer satisfaction and repeat business.

• Collaborated with staff to streamline workflows and assist during peak service hours.

• Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
• Trained new team members on product knowledge and service protocols.

• Delivered packages/ groceries efficiently while adhering to safety protocols and traffic regulations.
• Managed multiple delivery routes, optimizing schedules for timely arrivals.
• Communicated effectively with customers to ensure satisfaction and resolve inquiries.
• Conducted routine vehicle inspections to maintain operational safety and performance.
• Delivered customer orders with a 99% on-time record, consistently earning positive customer feedback(4.9stars.)
• Resolved order discrepancies in collaboration with store associates to maintain accuracy and service standards.

• Maintained a 99% accuracy rate in data entry tasks, ensuring high-quality and reliable records.
  
• Processed over 1,200 applications per month while consistently meeting strict deadlines.
  
• Reviewed data for errors, inconsistencies, or missing information and corrected any issues to uphold data
  integrity.
  
• Developed a streamlined filing system that reduced document retrieval time by 20%, improving overall
  workflow efficiency.
  
• Organized and managed electronic and physical records, ensuring all files remained up-to-date and easily
  accessible.
  
• Identified recurring data inconsistencies and collaborated with team members to implement corrective
  measures, reducing future errors.
  
• Sorted, filed, and retrieved documents or data as needed, following established filing systems to maintain
  organizational standards.
  
• Formatted data according to specified guidelines or requirements, such as dates and text formatting, for
  consistency across records.
  
• Utilized data entry software and tools proficiently to enter, manipulate, and manage data efficiently.

• Supervised and guided a group of over a dozen representatives, improving rates of resolving issues on the
  first call.
  
• Managed intricate unemployment insurance cases, ensuring timely solutions while adhering to established
  procedures.
  
• Investigated and forwarded potentially fraudulent claims to safeguard program integrity and reduce
  erroneous payouts.
  
• Developed comprehensive training materials and introduced updated service protocols, which boosted call
  quality scores by 20%.
  
• Analyzed customer service data to identify trends and areas for improvement.
  
• Collaborated with product development teams to address customer pain points.
  
• Implemented a new CRM system, streamlining processes and improving customer interaction.

• Followed safety procedures and guidelines to maintain safe working environments.
• Used equipment properly to avoid workplace hazards or injuries.
• Resolved issues quickly to maintain productivity goals.
• Organized work to meet demanding production goals.

• Assisted customers with technical issues via phone, email, and live chat, ensuring timely resolutions.

● Maintained detailed records of customer interactions and resolutions, contributing to improved metrics.
● Participated in the development of customer service policies and procedures, enhancing consistency.
● Conducted training sessions for clients on new product features, improving user experience.
● Received "Employee of the Month" recognition three times for exceptional customer support.

• Oversaw daily restaurant operations, ensuring high standards of food quality, customer service, and
  cleanliness.
  
• Managed, trained, and motivated a team of employees to achieve sales and performance targets.
  
• Implemented cost control measures, optimizing inventory and reducing waste.
  
• Handled scheduling, payroll, and employee relations to maintain efficient staffing and positive morale.
  
• Addressed customer concerns promptly, enhancing overall guest satisfaction and loyalty.