QUANYA RICHARDS
Lizella,GA
Summary
Healthcare Manager with over 15 years of healthcare experience providing administrative support to staff members and interfacing with management. I possess strong multi-tasking skills with the ability to simultaneously manage several projects and schedules. Excellent point person for clients, staff members, vendors, and service providers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Secretary of Surgical Services
Piedmont Macon Medical
08.2022 - Current
- Conducts the clerical transactions necessary to help facilitate the movement of the patients in the OR
- Acts as a resource to staff for clerical procedures, and updates whiteboards as necessary, data entry, answers phone calls while covering the desk
- Ensures staff records are complete
- Maintain confidentiality of client information.
- Screen and transfer incoming calls to ensure accurate and timely communication, maintain and organize bulletin boards in the department
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed sensitive and confidential information with discretion, upholding the integrity of executive communications.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
Secretary-Med Surg 4
Piedmont Atlanta Hospital
03.2021 - 04.2022
- Make rounds at shift change, audit whiteboards, and update as necessary.
- Responsible for assigning, tracking, and updating phones in the unit
- Screen and refer 50-60 incoming calls and visitors, admit and discharge patients, do data entry, and conduct clerical transactions.
- Act as a care partner by answering questions and aiding patients and family members.
- Maintained electronic filing systems and categorized documents.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed sensitive and confidential information with discretion, upholding the integrity of executive communications.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed filing system, entered data and completed other clerical tasks.
Customer Account Manager
Aaron's Sales and Lease
08.2017 - 03.2021
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within proper timeframes, and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
- Communicated with approximately 25-30 clients daily to understand needs and explain product value.
Customer Service Supervisor
Rescare Homecare
06.2014 - 06.2017
- Scheduling caregiver staff to ensure service delivery to clients
- Staff files, update, record keeping, and ensure certifications, licenses, and other documents are complete and up to date with state and federal regulations
- Evaluate the job performance of staff and provide performance reviews.
- Ensure home care services follow federal and state laws.
- Process payroll, data entry, create staff schedule
- Assume on-call responsibility
- Completed bi-weekly payroll for 150 employees.
Education
Bachelor of Science - Healthcare Management
American Intercontinental University
Atlanta, GA03.2022
HS Diploma -
Treutlen High School
Soperton, GA05.1999
Skills
- Strong interpersonal & communication skills
- Ability to work as a team
- Attention to detail
- Excellent organizational skills
- Problem solving
Certification
BLS- (ex.) 2026
Timeline
Secretary of Surgical Services
Piedmont Macon Medical
08.2022 - Current
Secretary-Med Surg 4
Piedmont Atlanta Hospital
03.2021 - 04.2022
Customer Account Manager
Aaron's Sales and Lease
08.2017 - 03.2021
Customer Service Supervisor
Rescare Homecare
06.2014 - 06.2017
BLS- (ex.) 2026
Bachelor of Science - Healthcare Management
American Intercontinental University
HS Diploma -
Treutlen High School
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