Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Quarnesha Hillie

Washington,DC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Nordstrom Rack
12.2023 - Current
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Retail Sales Associate

Nordstrom
12.2022 - 12.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Operations Associate

Go puff
02.2021 - 07.2022
  • Volunteered to help with special projects of varying degrees of complexity.
  • Performed regular safety audits to establish compliance with safety regulations.
  • Conducted regular inventory audits to prevent stock shortages and losses.
  • Operated pallet jack to move unloaded goods to correct locations in warehouse.
  • Worked effectively in fast-paced environments.

Customer Service Representative

Bjs Wholesales Club
02.2019 - 10.2021
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.

Cashier

Target Cooperation
10.2018 - 02.2019
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Performed cash, card and check transactions to complete customer purchases.
  • Stocked, tagged and displayed merchandise as required.
  • Excellent communication skills, both verbal and written.

Education

High school diploma -

Archbishop Carroll High School
Washington, DC
05.2016

Skills

  • Process Improvement
  • Work Planning and Prioritization
  • Human Resources Management
  • Professional and Courteous
  • Compliance understanding
  • Customer Relations
  • Business Development
  • Training and Development

Additional Information

flexible & reliable

Timeline

Assistant Manager

Nordstrom Rack
12.2023 - Current

Retail Sales Associate

Nordstrom
12.2022 - 12.2023

Operations Associate

Go puff
02.2021 - 07.2022

Customer Service Representative

Bjs Wholesales Club
02.2019 - 10.2021

Cashier

Target Cooperation
10.2018 - 02.2019

High school diploma -

Archbishop Carroll High School

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Quarnesha Hillie