Quarnesha Hillie
Washington,DC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Nordstrom Rack
12.2023 - Current
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Retail Sales Associate
Nordstrom
12.2022 - 12.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed cash register after end of shift to balance and record accurate transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Operations Associate
Go puff
02.2021 - 07.2022
- Volunteered to help with special projects of varying degrees of complexity.
- Performed regular safety audits to establish compliance with safety regulations.
- Conducted regular inventory audits to prevent stock shortages and losses.
- Operated pallet jack to move unloaded goods to correct locations in warehouse.
- Worked effectively in fast-paced environments.
Customer Service Representative
Bjs Wholesales Club
02.2019 - 10.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
Cashier
Target Cooperation
10.2018 - 02.2019
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Performed cash, card and check transactions to complete customer purchases.
- Stocked, tagged and displayed merchandise as required.
- Excellent communication skills, both verbal and written.
Education
High school diploma -
Archbishop Carroll High School
Washington, DC05.2016
Skills
- Process Improvement
- Work Planning and Prioritization
- Human Resources Management
- Professional and Courteous
- Compliance understanding
- Customer Relations
- Business Development
- Training and Development
Additional Information
flexible & reliable
Timeline
Assistant Manager
Nordstrom Rack
12.2023 - Current
Retail Sales Associate
Nordstrom
12.2022 - 12.2023
Operations Associate
Go puff
02.2021 - 07.2022
Customer Service Representative
Bjs Wholesales Club
02.2019 - 10.2021
Cashier
Target Cooperation
10.2018 - 02.2019
High school diploma -
Archbishop Carroll High School
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