Quartnee Hayes
Dundalk,MD
Summary
Detail-oriented Certified Medical Assistant with exceptional clinical knowledge and prioritization skills. Adept in handling multiple projects simultaneously with a high degree of accuracy, transitioning to new data-focused role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Benefit Verification Specialist
Talent Bridge Inc.
11.2022 - 02.2023
- Resolved inquiries from plan participants regarding health coverage benefits, 50+ calls daily, satisfying customer service productivity metrics.
- Transcribed coverage details in Microsoft Excel according to program specific assignment of benefits
- Maintained confidential correspondence, filing, telephone communication in remote workspace
Certified Medical Assistant
Johns Hopkins Hospital- Bayview Medical Center
01.2018 - 03.2020
- Directed 20-30 patients to exam rooms and prioritized scheduling for multiple providers based on clinical guidelines.
- Reconciled medical record during triage and retrieved diagnostic results, transcribed in Electronic Medical Record system (EPIC).
- Optimized patient satisfaction metrics by 20%, retrieved diagnostic results in preparation for exam
Certified Medical Assistant
Family Health Centers
10.2010 - 12.2017
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and anticipating needs of medical providers.
- Mentored medical assistant externs on clinical and administrative protocols. Delegated departmental assignments among clinical support staff.
- Collaboration with Clinical Operations Team resulted in filling 2 Medical Assistant roles.
- Monitored referral queues for multiple providers using Electronic Medical Record (Athena) ensuring timely processing of provider orders and prior authorization request, increasing productivity by 50%
- Processed 70+ inbound calls daily from patients, hospital and insurance carriers provided health updates and rapid resolution with accuracy.
Residential Living Assistant
Comfort Keepers
09.2008 - 10.2010
- Offered client and families emotional support and instruction with meal preparation, activities of daily living and mobility.
- Utilized universal precautions and infection control principles in all aspects of care.
- Tracked therapeutic recovery progress goals of residential clients, logging any variances or setbacks for potential treatment response.
- Traveled to clients' homes to complete healthcare services and eliminate health disparities.
Education
Certificate in Medical Assisting -
Fortis Institute
Towson, MD06.2010
Certificate - Data Analytics
Merit America
Remote08.2023
Skills
- Collaboration
- Time Management
- Data Analysis
- Data Visualization
- R Programming
- Critical Thinking
- Medical Record Reconciliation
- Microsoft Office
- Medical Terminology
- ICD-10
- Medical Referral Processing
- Insurance verification
Certification
Certified Phlebotomy Technician- National Phlebotomy Certification Examination
https://www.npce.org/
Certified Medical Assistant- National Center for Competency Testing
https://www.ncctinc.com/
Timeline
Benefit Verification Specialist
Talent Bridge Inc.
11.2022 - 02.2023
Certified Medical Assistant
Johns Hopkins Hospital- Bayview Medical Center
01.2018 - 03.2020
Certified Medical Assistant
Family Health Centers
10.2010 - 12.2017
Residential Living Assistant
Comfort Keepers
09.2008 - 10.2010
Certificate in Medical Assisting -
Fortis Institute
Certificate - Data Analytics
Merit America
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