Summary
Overview
Work History
Skills
Timeline
Generic

Renee Calloway

Tampa,FL

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

15
15
years of professional experience

Work History

Title Clerk

CarHeroes
04.2023 - 05.2025
  • Optimized customer experience, responding promptly and professionally to inquiries regarding title status and requirements.
  • Enhanced accuracy of document processing by meticulously reviewing and verifying titles and registrations for errors.
  • Increased team efficiency through cross-training initiatives, fostering a versatile workforce capable of handling multiple responsibilities within the department.
  • Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
  • Fostered positive relationships with customers, addressing concerns and guiding them through title transfer process with empathy and expertise.
  • Increased departmental productivity, multitasking between title processing, customer service, and administrative duties.
  • Communicated with customers to resolve common issues.

Title Clerk

Gettel Toyota Of Lakewood
07.2022 - 04.2023
  • Entered title and vehicle information into database.
  • Calculated and remitted state sales tax, service, and other charges.
  • Received and processed paperwork for titles, new license plates, and renewals.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Analyzed title documents to identify potential issues and resolve any discrepancies.
  • Administered oath to document signers to obtain affirmation of truth.

Title Clerk

Dealer Tag Agency
01.2016 - 05.2021
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Calculated and remitted state sales tax, service and other charges.
  • Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers to finalize sales deals.
  • Maintained control log of vehicle certificates of origin and titles, using FRVIS and ATARES.
  • Communicated with customers to resolve common title issues.
  • Entered title and vehicle information into database.
  • Received and processed paperwork for titles, new license plates and renewals.
  • Checked accuracy and completeness of registration documents and rejected unacceptable packages.

Manager

Midwest Auto Sales
04.2012 - 01.2016
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Accomplished multiple tasks within established timeframes.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Proactively identified solutions for customers experiencing credit issues.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Communicated with customers to resolve common title issues.
  • Received and processed paperwork for titles, new license plates and renewals.

Manager

Dairy Queen Grill & Chill
02.2010 - 04.2012
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Cross-trained existing employees to maximize team agility and performance.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Skills

  • Customer Accounts Management
  • Business Correspondence
  • Client Satisfaction
  • Local Filing Requirements Knowledge

Timeline

Title Clerk

CarHeroes
04.2023 - 05.2025

Title Clerk

Gettel Toyota Of Lakewood
07.2022 - 04.2023

Title Clerk

Dealer Tag Agency
01.2016 - 05.2021

Manager

Midwest Auto Sales
04.2012 - 01.2016

Manager

Dairy Queen Grill & Chill
02.2010 - 04.2012

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Renee Calloway