Quasha Kennedy
Huntsville,USA
Summary
A passionate, purposeful, proactive leader with over 9 years of customer service experience & guidance skills. Very agile and always looking for opportunities to become more methodical & competent. Diverse knowledge in problem solving, strategic planning, and communication. A skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. A reliable and dedicated team player with hardworking and resourceful approach.
Overview
9
9
years of professional experience
Work History
Title IV-E Undergraduate Student Worker
Alabama A&M University
01.2024 - 07.2024
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Worked in team environments to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Contributed to positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
Head Cashier
Lowe's Home Improvement
02.2020 - 07.2023
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Instruct staff on how to handle difficult and complicated sales
- Assign employees to specific duties
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Establish and implement policies, goals, objectives, and procedures for their department
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Sell tickets and other items to customers
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Request information or assistance using paging systems
- Monitor checkout stations to ensure adequate cash was available and areas staffed appropriately
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
Certified Trainer
Chick-fil-A
09.2015 - 01.2019
- Distribution of cash, direct contact with customers, responsible for closing & opening the store, training incoming employees, arranging staff events, ordered produce, deliveries, phone service/catering orders.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Education
Bachelor of Arts -
Alabama A & M University
Normal, AL05.2026
General Studies -
Shelton State Community College
Tuscaloosa01.2019
General Studies -
Northridge High School
Tuscaloosa, AL01.2016
Skills
- User Experience
- Mentoring & Coaching
- Communication
- Teamwork & Leadership
- Certified Trainer
- Communication Leader
- Fast Learner
- Teamwork and Collaboration
- Friendly and Professional
- Problem-Solving
Personal Information
Title: Junior College Student
Timeline
Title IV-E Undergraduate Student Worker
Alabama A&M University
01.2024 - 07.2024
Head Cashier
Lowe's Home Improvement
02.2020 - 07.2023
Certified Trainer
Chick-fil-A
09.2015 - 01.2019
Bachelor of Arts -
Alabama A & M University
General Studies -
Shelton State Community College
General Studies -
Northridge High School
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