Quasha Levy
Greenville,MS
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Assistant Manager
Flaming Skillet
01.2020 - 08.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Sales Associate
Double Quick Gas Station
04.2018 - 01.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Assembly Line Worker
Mars Food / Temp Services
02.2017 - 03.2018
- Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Helped reduce waste by recycling materials when appropriate and disposing of scrap components responsibly.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Assisted quality assurance by inspecting items and removing defective parts.
- Boxed, labeled, and transported items to support assembly operations.
Sales Associate
Walmart
03.2014 - 01.2017
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Carhop Server
Sonic
01.2013 - 03.2014
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Assisted in promoting menu items and daily specials, resulting in increased revenue for the establishment.
- Resolved customer complaints professionally, demonstrating empathy and understanding of their concerns.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
Cashier
Popeye's Restaurants
01.2012 - 02.2014
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Greenville Western High School
Greenville05.2013
Skills
- Employee Performance Evaluations
- Employee Scheduling
- Sales Strategies
- Money Handling
- Employee Performance Evaluation
- Retail Operations
- Team Motivation
- Business Administration
- Sales Growth
- Business Development
- Staff Development
- Consulting
- Product knowledge
- Staff training and development
- Quality control
Certification
Pharmacy Tech Licenses - May 2021
Medical Assistant- November 2022
BHL
Timeline
Assistant Manager
Flaming Skillet
01.2020 - 08.2023
Sales Associate
Double Quick Gas Station
04.2018 - 01.2020
Assembly Line Worker
Mars Food / Temp Services
02.2017 - 03.2018
Sales Associate
Walmart
03.2014 - 01.2017
Carhop Server
Sonic
01.2013 - 03.2014
Cashier
Popeye's Restaurants
01.2012 - 02.2014
High School Diploma -
Greenville Western High School
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