Quashana Osunde
Brooklyn,NY
Summary
Professional with expertise in promoting academic, career, and social development programs. Possesses excellent communication, problem-solving, and organizational skills. A trusted advisor goes the extra mile to help individuals succeed. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PASS AmeriCorps Student Mentor
AmeriCorps Program
08.2022 - 06.2023
- Execute prevention/intervention case management for 30 identified at-promise youth throughout San Diego County.
- Assist with academic support, mentoring, group discussions, and service-learning opportunities throughout the school year.
- Implementing policy and regulations to ensure proper student record/data keeping
- Improving academics, behavior, and attendance through mentoring, character development, academic support, and opportunities for positive school & community engagement.
- Counseled students individually and in group sessions to help promote personal and educational motivation.
- Offered stability and positive reinforcement in students' lives to build strong rapport and trust with students and parents.
- Implemented and coordinated school activities and events.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
Store Support Supervisor
Wholefoods Market
Brooklyn, NY
03.2018 - 08.2022
- Provide customer service, in person or on the phone.
- Utilize electronic software to collect information.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Open and close store independently.
- Monitor shift changes to uphold successful operations strategies and maximize business success.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Delegate a team of 150 members for various tasks daily.
- Worked with both internal and external software to create detailed financial reports of the store sales income daily.
- Accurately completed financial audits and thoroughly reviewed results.
- Oversaw cash management operations.
- Managed outstanding balance amounts by evaluating reports.
- Managed daily financial functions.
- Created and distributed reports on internal and external finances, and audits.
Brand Associate
Old Navy
10.2015 - 09.2018
- Promate sales and create a great experience for each customer.
- Showed an understanding of customers' styles and preferences when offering product advice.
- Placed styles, sizes, and colors of products on the sales floor to maintain availability for customers.
- Engaged, and educated, customers, to deliver amazing shopping experiences.
- Achieved daily sales goals by opening 275 brand loyalty credit cards.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Processed cashier transactions quickly and accurately.
- Assisted with daily opening and closing tasks to maintain a clean, neat, and professional store.
Education
Associate of Arts - Human Service/Mental Health
CUNY LaGuardia Community College
06.2019
Skills
- Microsoft Office programs (Word, Excel, PowerPoint, Outlook)
- Leadership
- Problem-solving
- Conflict Resolution
- Communication (Written and Verbal)
Accomplishments
- Collaborated with a team of 150 in the development of All People’s Celebration Alliance San Diego 01/23
- Interact directly with greeting guests and registration.
- Inform leadership decisions for production assistance.
- Coordinate with management for a breakdown of setup.
- American Red Cross, San Diego, California, 06/2023
- Registered and provide information for each check-in
- I Love a Clean San Diego, San Diego California 08/2022.
- Collected, compiled, and analyzed debris to create data analysis.
- Clean creeks, bays, and watersheds.
- Provide a safe place and improve the coastal and ocean ecosystem.
Certification
- Current Drug Trends Training -09/22
- Gatekeeping for Suicide Prevention Training -10/22
- Restorative Practice Training -11/22
- Mental Health First Aid Training - 02/023
Timeline
PASS AmeriCorps Student Mentor
AmeriCorps Program
08.2022 - 06.2023
Store Support Supervisor
Wholefoods Market
03.2018 - 08.2022
Brand Associate
Old Navy
10.2015 - 09.2018
Associate of Arts - Human Service/Mental Health
CUNY LaGuardia Community College
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