Quashana Smith

Norfolk,VA

Summary

Proven track record in enhancing patient care at Harbor Tower Village, leveraging vital signs monitoring and empathy to improve patient satisfaction. Excelled in high-pressure environments, from healthcare to customer service, boosting efficiency and fostering positive outcomes. Skilled in patient support and team collaboration, consistently achieving targets and promoting health and safety.

Work History

CNA

Harbor Tower Village

Assisted patients with daily living activities, promoting independence and dignity.
Enhanced patient satisfaction by providing compassionate and attentive care.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Followed directions of licensed nurses to administer medications and treatments.

Waitress

Ruth Chris Steakhouse

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Kept server areas clean and stocked to increase efficiency while working tables.

Call Center Representative

Life Protect 24/7

Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Collaborated with team members to share best practices and improve overall team performance in meeting targets.

Receptionist

Desert Springs Hospital

Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Answered central telephone system and directed calls accordingly.

Education

Mojave River Academy

Skills

Vital signs monitoring
Compassion and Empathy
Patient Care

Bathing Assistance
Basic Life Support

Timeline

CNA