QuaShauna Wood

Coordinated responses to regulatory audits or examinations, ensuring complete cooperation from all involved parties.

• Streamlined operations processes by identifying inefficiencies and implementing effective solutions.
• Ensured accurate record-keeping practices were followed throughout the department, contributing to overall organizational compliance efforts.
• Managed complex projects, resulting in timely completion and increased operational efficiency.
• Consistently met deadlines for high-priority tasks or projects while maintaining a strong attention to detail and quality work output.
• Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores
• Evaluated systems according to predetermined checklist and noted issues.
• Reviewed legal documents and memos to make determinations on pre-trial issues, motions, and final rulings.
• Formally known as Cooling and Winter until January 2024

• Fulfilled orders quickly to accomplish challenging daily objectives
• Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions
• Operated handheld scanners to track merchandise throughout fulfillment process
• Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents
• Organized and stored items in warehouse using pallet jacks and hand trucks
• Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives
• Reviewed production schedule, customer orders, and requisitions to determine items to be moved, gathered or distributed
• Picked up heavy objects using proper lifting techniques to avoid personal injuries
• Reported damaged products or safety hazards to immediate supervisor
• Worked additional hours and shifts to meet tight deadlines during peak periods
• Conducted inventory.

• Received inbound calls and placing outbound calls in a high call volume atmosphere regarding mortgage insurance claims operating a multi line phone system
• Transferred calls to other departments when needed and multitasking using Citrix, DTE, and other platforms in order to process information
• Used data entry skills to document cause of loss, date of loss, and the full amount of check received to properly classify for claims process
• Multitasking using Microsoft Outlook, Word, Excel, Skype for business and other platforms to document and provide processes for claims.

• Received inbound calls and placing outbound calls in a high call volume atmosphere regarding insurance compliance for major corporations and leave very detailed notes in the system after every call
• Transferred calls to other departments when needed and multitasking using Microsoft Word, ODSPro and other platforms in order to process information
• Used data entry skills to revise information and perform a multitude of other tasks when asked to do so by supervisor
• Multitasking using Microsoft Word, ODSPro and other platforms in order to process information
• Performed supervisory duties in the event of current supervisor's absence; such as escalated calls
• Assisted customers using TrackCertsNow (TCN) platform.

• Worked as the Hostess/Cook for the evening reception
• Communicated with guests and provided them with a light dinner and complimentary wine and beer
• Also worked breakfast in the mornings and took care of guest needs
• Cleaned the kitchen thoroughly after each shift to make sure it's ready for the next
• Obtained a liquor license to be able to serve beer and wine.