Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quashe Keels

Florence,SC

Summary

Level-headed professional with extensive experience helping patients and customers with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Respite Care Provider

Morning Sun Financial Services Of South Carolina
01.2014 - Current
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
  • Assisted residents with basic activities of daily living.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Certified Medication Technician

Waterstone on Augusta
02.2017 - 04.2019
  • Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
  • Identified and reported medication errors to avoid distributing wrong medication to patients.
  • Reviewed medication orders for accuracy and completeness before administering medication.
  • Monitored medication storage area to maintain medication security and control.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Reviewed patient progress to document effects of any prescribed medication.

Customer Service Representative

Aetna
06.2020 - 05.2023
  • Gathered information, assessed and fulfilled callers needs and educated on important policies and procedures.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answering 150+ phone calls and checking emails through out the work day
  • Responded to customer requests for products, services, and company information.

Phlebotomist

Bon Secours Hospital
05.2023 - 11.2024
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Packaged and shipped specimens to central lab daily.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Organized daily work based on collection priority.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Established and maintained positive working relationships with patients and staff
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Verified patients identification for proper sample collection..
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.

Education

Kingstree Senior High
Kingstree, SC
05-2014

Skills

  • Emotional support
  • Venipuncture
  • Personal care assistance
  • Blood collection
  • Microsoft Office Suite
  • Multitasking and organization
  • Email management
  • Patient confidentiality
  • Medical records handling
  • Quality control
  • Data entry
  • Patient support
  • Sanitation and sterilization
  • Research
  • communication

Timeline

Phlebotomist

Bon Secours Hospital
05.2023 - 11.2024

Customer Service Representative

Aetna
06.2020 - 05.2023

Certified Medication Technician

Waterstone on Augusta
02.2017 - 04.2019

Respite Care Provider

Morning Sun Financial Services Of South Carolina
01.2014 - Current

Kingstree Senior High

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