Quasheda Stovall
Donalsonville,GA
Summary
My name is Quasheda Stovall. I am 28 years of age and I am an mother of 3. I have been working remotely since 2022. I am an Highly-motivated employee with desire to take on new challenges. I have strong work ethic, adaptability, and exceptional interpersonal skills. I Adept at working effectively unsupervised and quickly mastering new skills. I am an hardworking employee with customer service, multitasking, and time management abilities. I am devoted to giving every customer a positive and memorable experience. I am an committed job seeker with a history of meeting company needs with consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
Work History
Senior Resolution Coordinator, Contact Center
Walmart
Bainbridge, GA
09.2023 - Current
- Provided insights into the effectiveness of current processes used for addressing complaints from customers.
- Performed detailed data entry into internal tracking systems to ensure accurate resolution of customer issues.
- Communicated effectively with other departments regarding progress made towards resolving customer issues.
- Drafted written responses to customer inquiries in a timely manner while following established guidelines.
- Identified any potential risks associated with resolving customer issues before making final decisions.
- Conducted regular follow-up calls with customers after resolutions were completed in order to ensure satisfaction.
- Monitored incoming customer service emails and phone calls, responding promptly and professionally to inquiries.
- Researched and analyzed customer complaints to identify trends, potential root causes, and opportunities for improvement.
- Collaborated with cross-functional teams to develop strategies that addressed customer concerns and improved operational efficiency.
- Utilized problem solving skills when dealing with challenging situations or difficult customers.
Chargeback Specialist
Genpact LLC
Atlanta, GA
03.2023 - 08.2023
- Responded to customer inquiries and concerns to facilitate solutions.
- Provided input into the design and implementation of automated systems used by merchants and customers in resolving disputes.
- Maintained detailed records of all activities related to dispute resolution.
- Analyzed customer account data to identify patterns or trends in order to prevent future disputes.
- Investigated potential fraudulent activity associated with customer accounts by conducting thorough research into each case.
Customer Service Representative
ConocoPhillips
Valdosta, GA
01.2023 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Miller County High School
Colquitt, GA05-2014
Skills
- De-Escalation Techniques
- Information Collection
- Problem-Solving Abilities
- Adaptability
- Attention to Detail
- Active Listening
- Problem-Solving Aptitude
- Excellent Communication
- Decision-Making
- Adaptability and Flexibility
- Time Management
- Multitasking
- Relationship Building
Languages
English
Professional
Timeline
Senior Resolution Coordinator, Contact Center
Walmart
09.2023 - Current
Chargeback Specialist
Genpact LLC
03.2023 - 08.2023
Customer Service Representative
ConocoPhillips
01.2023 - 03.2023
High School Diploma -
Miller County High School
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