Dynamic educator with experience at Pee Dee Community Action Partnership, skilled in behavior management and lesson planning. Enhanced student engagement through innovative teaching strategies, improving academic performance by 20%. Strong communicator adept at fostering parent-teacher relationships and creating a positive learning environment. Proven ability to adapt teaching methods to meet diverse student needs.
Hi, I’m
Quashima Townsend
Dillon,SC
Summary
Overview
14
years of professional experience
1
Certification
Work History
Pee Dee Community Action Partnership
Asst Teacher
10.2022 - 10.2025
Job overview
- Assisted in creating engaging lesson plans for diverse student needs.
- Supported classroom management to foster a positive learning environment.
- Facilitated small group activities to enhance student participation and comprehension.
- Collaborated with lead teacher to assess student progress and adapt teaching strategies.
- Organized classroom materials and resources for efficient daily operations.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Assisted in implementation of new learning tools, systems and materials.
- Provided one-on-one and group-based learning support focused on student progress.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
- Collaborated with lead teachers to assess student performances and identify areas for improvement.
- Facilitated small group learning sessions, providing personalized attention to students struggling with course material.
- Participated in professional development workshops, staying abreast of best practices in education.
- Enhanced student motivation by recognizing and rewarding progress and achievements in timely manner.
- Adapted teaching strategies to accommodate virtual learning environments, maintaining student engagement.
- Contributed to development of IEPs, tailoring educational plans to individual student needs.
- Assisted with preparation of teaching materials and resources, streamlining lesson execution.
- Boosted classroom management skills, maintaining order and discipline among students.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Adapted teaching methods and materials to meet students' varying needs.
Harbor Freight Tools USA
Order Picker
01.2018 - 03.2022
Job overview
- Operated forklifts and pallet jacks to efficiently retrieve and transport orders.
- Ensured accuracy in order picking by cross-referencing packing lists and product codes.
- Maintained clean and organized warehouse environment, adhering to safety protocols.
- Collaborated with team members to streamline picking processes, enhancing overall workflow efficiency.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
- Demonstrated versatility within the warehouse workforce by cross-training in multiple roles beyond order picking responsibilities.
- Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Checked product levels and recommended new purchases.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
Teleperformance
Customer Service Representative
03.2015 - 08.2017
Job overview
- Resolved customer inquiries through effective communication and product knowledge
- Managed high-volume call traffic while maintaining service quality standards
- Collaborated with team members to streamline processes and enhance customer satisfaction
- Maintained accurate records of customer interactions in CRM software
- Analyzed customer feedback to identify trends and recommend service improvements
- Developed troubleshooting guides to improve response time for common issues
- Implemented follow-up procedures that increased customer retention rates
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Identified and resolved discrepancies and errors in customer accounts.
Burger King
Cashier
05.2011 - 02.2013
Job overview
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries, ensuring timely and accurate information delivery.
- Collaborated with team members to streamline checkout procedures for improved service speed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Timeline
Asst Teacher
Pee Dee Community Action Partnership
10.2022 - 10.2025
Order Picker
Harbor Freight Tools USA
01.2018 - 03.2022
Customer Service Representative
Teleperformance
03.2015 - 08.2017
Cashier
Burger King
05.2011 - 02.2013
Dillon High School
High School Diploma
Skills
- Behavior management
- Oral communication
- Lesson planning
- Picker/Packer Handler
- Customer Service
- Accountable Skills
- Organizational Abilities
Education
Dillon High SchoolDillon, SC
High School Diploma
05.2010
University Overview
Certification
CDA Associate