Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quashima Wilson

Richmond,United States

Summary

Dependable Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing 3 years of related experience, including, operating equipment and following work instructions.

Overview

5
5
years of professional experience

Work History

Machine Operator

Direct Mail Solutions
Richmond, VA
06.2021 - Current
  • Verified production orders prior to starting set-up.
  • Placed finished products on skids and wrapped and transported to warehouse with electric pallet jack.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Manipulated controls to set, activate and adjust mechanisms on machinery.
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.

Customer Service Specialist

Marshalls
Richmond, VA
02.2019 - 06.2021
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Cashier

Bojangles'
Richmond, VA
01.2019 - 09.2019
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Education

High School Diploma -

Thomas Jefferson High School
Richmond, VA
06.2012

Skills

  • Machinery operations
  • Modifications and adjustments
  • Quality assurance controls
  • Stockroom procedures
  • Order and Refund Processing
  • Retail sales customer service
  • Problem-solving abilities
  • Data Entry
  • Inbound and Outbound Calling
  • Credit Card Payment Processing
  • Customer Service

Timeline

Machine Operator

Direct Mail Solutions
06.2021 - Current

Customer Service Specialist

Marshalls
02.2019 - 06.2021

Cashier

Bojangles'
01.2019 - 09.2019

High School Diploma -

Thomas Jefferson High School

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Quashima Wilson