Quashima Wilson
Richmond,United States
Summary
Dependable Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing 3 years of related experience, including, operating equipment and following work instructions.
Overview
5
5
years of professional experience
Work History
Machine Operator
Direct Mail Solutions
Richmond , VA
2021.06 - Current
- Verified production orders prior to starting set-up.
- Placed finished products on skids and wrapped and transported to warehouse with electric pallet jack.
- Monitored and observed production line to watch for pile-ups and jams.
- Manipulated controls to set, activate and adjust mechanisms on machinery.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
Customer Service Specialist
Marshalls
Richmond , VA
2019.02 - 2021.06
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Recommended, selected, located and obtained products to meet customer needs.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Collected credit card and cash payments to complete transactions for customer orders.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Bojangles'
Richmond , VA
2019.01 - 2019.09
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Thomas Jefferson High School
Richmond, VA06.2012
Skills
- Machinery operations
- Modifications and adjustments
- Quality assurance controls
- Stockroom procedures
- Order and Refund Processing
- Retail sales customer service
- Problem-solving abilities
- Data Entry
- Inbound and Outbound Calling
- Credit Card Payment Processing
- Customer Service
Timeline
Machine Operator
Direct Mail Solutions
2021.06 - Current
Customer Service Specialist
Marshalls
2019.02 - 2021.06
Cashier
Bojangles'
2019.01 - 2019.09
High School Diploma -
Thomas Jefferson High School
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