Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
References
Timeline
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Quashonda Ware

1344 Ingersoll Dr, Phenix City,AL

Summary

Enthusiastic educator with expertise in research methods and effective communication. Known for designing data-driven instruction that meets diverse student needs and promotes academic success. Ready to leverage skills to enhance educational outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Teacher

Phenix City Board Of Education
Phenix City, Alabama
08.2024 - Current
  • Design and deliver data-driven instruction tailored to the needs of kindergarten students, fostering academic growth and developmental milestones.
  • Utilized assessments to monitor progress and adapt instruction to ensure student success.

Intern

Auburn Montessori- The Children’s House
01.2024 - 04.2024
  • Supported lead teachers in implementing tailored lesson plans and maintained a positive learning environment by assisting with classroom management and providing one-on-one support to students.
  • Contributed to creating an organized and inclusive space conducive to student growth while adhering to Montessori principles.

Customer Service Representative Manager

Results-CX
, Remote
01.2022 - 04.2024
  • Supervised and mentored a team of customer service representatives to achieve service excellence and meet key performance indicators.
  • Handled escalated customer inquiries and complaints, ensuring resolution aligned with company standards.
  • Managed scheduling and workload distribution to maintain high productivity levels and optimal service coverage.

Customer Service Representative Manager

Mass Markets
, Remote
01.2020 - 09.2023
  • Analyzes 30-60 customers' needs daily.
  • Responded to inquiries & notified customers of claim investigation results or any planned adjustments.
  • Resolve 50-60 customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Monitored team performance metrics, provided feedback, and implemented strategies to improve efficiency and customer satisfaction.
  • Handled escalated customer issues, ensuring timely resolution and maintaining positive client relationship.

Assistant Teacher

Adventure Knook
Birmingham, AL
06.2022 - 12.2022
  • Supported 10-12 children by increasing different domains of development and encouraging understanding of others and positive self-concepts.
  • Communicated with children's parents or guardians about daily activities, behaviors, and related issues.

Education

Master of Arts - INSTRUCTIONAL TECHNOLOGY

University of Alabama
AL
05-2026

Master of Science - Human Development Family Studies

The University of Alabama
Tuscaloosa, AL
08.2025

Graduate Certificate in Conflict Resolution -

University of Alabama
AL
05-2025

Bachelor of Science - Human Development Family Studies, Early Childhood Education

The University of Alabama
Tuscaloosa, AL
05.2024

Teachers in Training Certificate - Vocational School

Chambers County Career Tech Center
Lafayette, AL
05.2017

Diploma -

Lafayette High School
Lafayette, AL
05.2017

Skills

  • Research methods
  • Educational assessment
  • Child development
  • Instructional design
  • Curriculum development
  • Classroom management

Accomplishments

Dean’s List, 2022-2025

President's List 2022

Affiliations

  • Graduate GPA 3.9; Bachelor’s GPA 3.5, CUM LAUDE
  • Capstone Project: Leadership & Federal Education Policy
  • Black Faculty & Staff Association, The University of Alabama, 2022–2024
  • Member, National Association for the Education of Young Children (NAEYC)
  • Participant, Family Engagement Projects – Sherwood Elementary

Certification

  • Alabama Educator Certificate – Early Childhood Development (Birth–Pre-K)
  • Graduate Certificate in Conflict Resolution – The University of Alabama, May 2025

References

References available upon request.

Timeline

Teacher

Phenix City Board Of Education
08.2024 - Current

Intern

Auburn Montessori- The Children’s House
01.2024 - 04.2024

Assistant Teacher

Adventure Knook
06.2022 - 12.2022

Customer Service Representative Manager

Results-CX
01.2022 - 04.2024

Customer Service Representative Manager

Mass Markets
01.2020 - 09.2023

Master of Arts - INSTRUCTIONAL TECHNOLOGY

University of Alabama

Master of Science - Human Development Family Studies

The University of Alabama

Graduate Certificate in Conflict Resolution -

University of Alabama

Bachelor of Science - Human Development Family Studies, Early Childhood Education

The University of Alabama

Teachers in Training Certificate - Vocational School

Chambers County Career Tech Center

Diploma -

Lafayette High School

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