Quashondria James
Leesburg,GA
Summary
Adept at enhancing patient care quality, I leveraged HIPAA compliance and direct patient care skills at Phoebe Putney Memorial Hospital, achieving a notable reduction in fall incidents. My ability to build positive patient relationships, combined with proficient use of EMR/EHR systems, underscores my commitment to healthcare excellence.
Overview
4
4
years of professional experience
Work History
Certified Nursing Assistant (Cardiology)
Phoebe Putney Memorial Hospital
02.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Administrative Assistant
South Georgia Family Care
03.2021 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Certified Nursing Assistant
Private Duty In-Home Care
08.2022 - 06.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
Certificate - Certified Medical Assistant
C.A.R.E Institute Medical Training Center
Albany, GA 06.2024 - 05.2024
High School Diploma -
Randolph Clay High School
Cuthbert, GA05.2013
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Collecting vital signs
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- EMR / EHR (Meditech)
Timeline
Certificate - Certified Medical Assistant
C.A.R.E Institute Medical Training Center
06.2024 - 05.2024
Certified Nursing Assistant (Cardiology)
Phoebe Putney Memorial Hospital
02.2023 - Current
Certified Nursing Assistant
Private Duty In-Home Care
08.2022 - 06.2023
Administrative Assistant
South Georgia Family Care
03.2021 - 08.2023
High School Diploma -
Randolph Clay High School
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