Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Quasiyah Smith
Customer service
Raleigh,NC
Summary
Overview
5
years of professional experience
Work History
Comcast, XfinityAtlantic City, NJ
Chat Support Representative
10.2022 - 01.2023
Job overview
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
- Developed exemplary writing skills through continued correspondence with 60 customers daily.
The Learning ExperienceRoseland, LA
Assistant Teacher
02.2021 - 09.2022
Job overview
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Delivered supplementary lessons and practice assignments.
- Provided one-on-one and group-based learning support focused on student progress
Faneuil Inc.Mays Landing, NJ
Toll Collector
01.2020 - 02.2021
Job overview
- Learned duties for various positions and provided backup at key times.
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Worked with floor team and managers to meet wide range of customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
Ocean Resort Casino
Customer Service Representative
09.2018 - 10.2020
Job overview
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Trained staff on operating procedures and company services.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
Pleasantville High SchoolPleasantville, NJ
High School Diploma
06.2017
University Overview
Skills
- Web Portals
- Customer Interaction
- Customer Service
- Customer Engagement
- Quality Assurance Evaluation
- Online Chat
Timeline
Chat Support Representative
Comcast, Xfinity
10.2022 - 01.2023
Assistant Teacher
The Learning Experience
02.2021 - 09.2022
Toll Collector
Faneuil Inc.
01.2020 - 02.2021
Customer Service Representative
Ocean Resort Casino
09.2018 - 10.2020
Pleasantville High School
High School Diploma
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