QuaSonya Johnson
Cleveland
Summary
Resourceful customer service specialist with a solid foundation in guest relations and problem-solving. Successfully managed high volumes of customer inquiries, demonstrating reliability and dependability that increased team efficiency by 15%. Exceptional communication skills facilitate effective collaboration with team members and clients alike. Eager to leverage expertise in a challenging customer-focused role that drives satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
DSP
Clip Board
Cleveland
03.2023 - 12.2024
- Based on the provided details for a DSP role with 10 years of experience, here are the resume experience statements:
- Developed and implemented effective training programs for new staff, enhancing onboarding efficiency and team productivity.
- Streamlined communication processes between departments, resulting in improved coordination and reduced response time to inquiries.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Customer Service Representative
Charter Communications
Garfield Heights
04.2020 - 05.2024
- Handled inbound and outbound calls to address customer inquiries and resolve issues efficiently.
- Resolved escalated customer complaints promptly, enhancing overall customer experience.
- Monitored and managed call queues to maintain optimal service levels during peak times.
Environmental Services Housekeeper
Metro Health Hospital
Cleveland
07.2023 - 11.2023
- Maintained cleanliness and sanitation standards across patient areas, enhancing safety and comfort for patients and staff.
- Restocked cleaning supplies and equipment regularly, ensuring operational efficiency and uninterrupted service delivery.
- Conducted routine inspections of assigned areas, promptly addressing cleanliness issues to uphold hospital standards.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Reported maintenance needs and safety hazards to management, contributing to a safe and compliant workplace environment.
Front Desk Rep
Ramada Hotel
Cleveland
07.2016 - 01.2020
- Processed guest check-ins and check-outs accurately, contributing to a seamless guest experience.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Handled multi-line phone systems to manage incoming calls efficiently and direct them to the appropriate departments.
- Collaborated with housekeeping and maintenance teams to ensure guest rooms met quality standards before check-in.
- Assisted in managing billing and payment processes, ensuring accuracy and compliance with financial procedures.
Cashier
Walmart
Macedonia
04.2012 - 02.2014
- Provided exceptional customer service by accurately processing transactions and addressing customer inquiries.
- Maintained a clean and organized checkout area to enhance the shopping experience.
- Managed cash handling, including balancing cash drawers and preparing bank deposits.
Education
BSW High School Diploma -
Old Stone
Cleveland, United StatesTimeline
Environmental Services Housekeeper
Metro Health Hospital
07.2023 - 11.2023
DSP
Clip Board
03.2023 - 12.2024
Customer Service Representative
Charter Communications
04.2020 - 05.2024
Front Desk Rep
Ramada Hotel
07.2016 - 01.2020
Cashier
Walmart
04.2012 - 02.2014
BSW High School Diploma -
Old Stone