Summary
Work History
Education
Skills
Timeline
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Quatagra Goss

Fort Worth

Summary

Dynamic leader with proven success at Rudy’s BBQ, where I spearheaded team performance and customer satisfaction enhancements. Expert in staff training and development, coupled with exceptional time management skills, I significantly improved safety procedures and resolved conflicts, fostering a productive and engaging work environment. Achieved strategic goals through effective decision-making and communication.

Work History

Manager

Rudy’s BBQ
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Education

GED -

AJ Moore Academy
Waco, TX
10.2013

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development

Timeline

Manager

Rudy’s BBQ

GED -

AJ Moore Academy
Quatagra Goss