Quatasha Fitzgerald
Atlanta,GA
Summary
Seasoned Customer Associate with seven years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Hilton Hotels Corporation
05.2022 - Current
- Handled high-volume customer interactions daily by maintaining positive attitude and prioritizing customer satisfaction.
- Engaged customers through active listening, addressed concerns promptly, and escalated critical issues to supervisor.
- Managed customer interactions by actively listening, addressing concerns promptly, and escalating major issues to supervisor.
- Handled billing and payment issues by following established guidelines to resolve disputes appropriately.
- Provided training and support to new associates to help provide high-quality customer service.
- cross-trained customer service managers across diverse roles to support operational continuity.
Data Entry Specialist
Emory Hospital
04.2020 - 05.2022
- Managed precise data entry activities, contributing to dependable information management.
- Managed data entry workload effectively, ensuring accuracy and efficiency.
- Maintained accurate records by reviewing and updating client correspondence files and database information.
- Organized and maintained files and records to ensure easy access and retrieval of information.
- Scanning documents and archiving in a database to preserve essential organizational information.
- Coordinated document management by organizing forms, filing records, and preparing correspondence to support operational efficiency.
- Verified patient demographics, insurance details, and medical record data for accuracy in electronic health systems.
Remote Customer Service Representative
Adecco Staffing
02.2018 - 01.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Listened to customers, resolved concerns promptly, and escalated critical issues to supervisor for timely resolution.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Adhered to customer call guidelines to ensure consistent service quality. for service levels, handle time and productivity.
- Documented service interactions in CRM systems to maintain complete, organized case histories
- Increased customer retention by developing unique discount options and promoting interest in new product lines.
Education
Associate Of Political Science -
Georgia State University
Atlanta, GAMaster Cosmetologist -
Paul Mitchell The School - Atlanta, LLC
Atlanta, GA05-2022
Diploma - Business
Stockbridge High School
Stockbridge, GA05-2017
Skills
- Support operations
- Effective complaint resolution
- In-depth product knowledge
- Telecommunication analytics
- Effective call management
- Data retention management
- Health compliance expertise
- Facilitating return transactions
- Guest relations expertise
- Analytical problem resolution
- Customer engagement strategies
Timeline
Customer Service Associate
Hilton Hotels Corporation
05.2022 - Current
Data Entry Specialist
Emory Hospital
04.2020 - 05.2022
Remote Customer Service Representative
Adecco Staffing
02.2018 - 01.2020
Diploma - Business
Stockbridge High School
Master Cosmetologist -
Paul Mitchell The School - Atlanta, LLC
Associate Of Political Science -
Georgia State University