Quatasha Watts
Bloxom,VA
Summary
Dedicated and versatile professional with extensive experience in cashiering, housekeeping, and personal care assistance. Proven ability to manage multiple tasks efficiently and provide exceptional customer service. Adept at handling cash transactions, maintaining a clean and organized environment, and delivering compassionate care to individuals. Strong interpersonal skills with a commitment to ensuring client satisfaction and operational excellence. Skilled in problem-solving, time management, and adapting to various work environments.
Overview
11
11
years of professional experience
Work History
Direct Support Professional
Hope Care Love
06.2023 - Current
- Maintain clean, safe, and well-organized patient environment.
- Document progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assist clients with daily living needs to maintain self-esteem and general wellness.
- Assist with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Personal Care Assistant
Briggs Home Healthcare Agency
02.2022 - 06.2023
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
Housekeeping
Shore Health and Rehabilitation Center
06.2020 - 07.2022
- Collaborated with housekeeping staff to ensure timely room turnarounds for incoming guests.
- Improved guest satisfaction by promptly addressing and resolving housekeeping concerns and requests.
- Ensured compliance with health, safety, and environmental regulations within the housekeeping department's operations.
- Contributed to improving the center's ratings by consistently providing exceptional housekeeping services.
- Managed inventory of housekeeping supplies, minimizing waste and lowering expenses through strategic purchasing decisions.
Housekeeping Aide
Riverside Shore Memorial Hospital
10.2018 - 06.2020
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Developed strong relationships with colleagues across departments, encouraging a supportive work environment leading to achieving shared goals.
Cafeteria Manager
Perdue Farms, Inc.
11.2017 - 08.2018
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
- Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
- Used software to analyze daily financial statements, balance statements and reimbursable meals.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Ensured compliance with health and safety regulations, maintaining clean and safe dining environment for both customers and staff.
Cashier
McDonald's
02.2014 - 05.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Arcadia High School
Oak Hall, VA06.1993
Skills
- First aid and safety
- Behavior redirection
- Compassionate Caregiving
- Customer Service and Support
- Cash Handling
- Time management skills
Timeline
Direct Support Professional
Hope Care Love
06.2023 - Current
Personal Care Assistant
Briggs Home Healthcare Agency
02.2022 - 06.2023
Housekeeping
Shore Health and Rehabilitation Center
06.2020 - 07.2022
Housekeeping Aide
Riverside Shore Memorial Hospital
10.2018 - 06.2020
Cafeteria Manager
Perdue Farms, Inc.
11.2017 - 08.2018
Cashier
McDonald's
02.2014 - 05.2016
High School Diploma -
Arcadia High School
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