Quatifa Massey
Philadelphia,PA
Summary
Personable and dedicated professional with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses
Overview
5
5
years of professional experience
Work History
Service Representative
City Of Philadelphia
07.2024 - Current
- Scrub Dental claims through EMR database eClinicalWorks. Pending, pending with errors, Rule engine errors, and dental claims pending.
- Submit dental claims through multiple insurance portals.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Managed high-volume workload, consistently meeting deadlines while maintaining attention to detail and accuracy.
- Verify patient insurance before proceeding to process claims.
- Reduced errors in medical coding by cross-checking codes against diagnoses and procedures.
Customer Service Representative
AmeriHealth Caritas Family of Companies
10.2023 - 07.2024
- Verifying insurances by E-coverage, and manually.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Improved patient billing accuracy by diligently reviewing and editing medical insurance claims.
- Assisted patients in understanding their medical bills, addressing concerns and clarifying any confusion regarding charges or insurance coverage.
- Update PCP, mailed out insurance cards, and provider directory.
PATIENT SERVICES ASSOCIATE
CHOP CARE NETWORK SOUTH PHILLY
09.2022 - 09.2023
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Contacted insurance company to verify patient coverage before visit.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Reduced wait times for patients by streamlining the check-in process and updating demographic information.
PATIENT SERVICES ASSOCIATE
PENN MEDICINE HOME CARE
05.2019 - 08.2022
- Assisting Patients with general scheduling needs
- Rearrange, and setting all clinicians schedule by end of day
- Scheduling timely home care Services within 24/48hrs from the discharge date, or referral
- Scheduling consists of nursing, physical therapy, occupational therapy, speech therapy, home health aide, and social worker
- Inputted accurate patient insurance, billing and payment information in EMR database.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Provided exceptional customer service, addressing patient concerns, and resolving issues promptly.
- Answered incoming calls as well as make outbound calls, scheduled appointments and filed medical records.
Education
High School Diploma -
Benjamin Franklin High School
Philadelphia, PASkills
Customer Service-Oriented
Multitasking & Prioritizing
De-escalation Techniques
Data Entry and Database Software
Critical Thinking
Verbal & Written Communication
Time Management
Multi-Line Telephone Skills
HIPAA Compliance
Efficient and Detail-Oriented
Claims Processing
Insurance Claims
Insurance Verification
Appointment Scheduling
EPIC
Electronic Health Records
New Patient Registration
Inbound/Outbound Calls
Patient Charting
Payment Posting
Data Entry
Customer Service
Call Center Operations
Microsoft Outlook
Spreadsheets
Microsoft Excel
Timeline
Service Representative
City Of Philadelphia
07.2024 - Current
Customer Service Representative
AmeriHealth Caritas Family of Companies
10.2023 - 07.2024
PATIENT SERVICES ASSOCIATE
CHOP CARE NETWORK SOUTH PHILLY
09.2022 - 09.2023
PATIENT SERVICES ASSOCIATE
PENN MEDICINE HOME CARE
05.2019 - 08.2022
High School Diploma -
Benjamin Franklin High School