Quatima McBride
Live Oak,TX
Summary
Highly skilled and detail-oriented customer service professional with over 15 years of experience in cold calling, crisis resolution, and inventory procurement. Proficient in data entry, business management, and cash handling to spearhead organizational processes and boost profitability. Demonstrated expertise in customer relationship management, business administration, and verbal communication to ensure customer retention, meet business objectives, and increase company revenue. Skilled specialist with a proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Known for reliability and a strong focus on achieving objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Specialist Customer Care Resolution
Wells Fargo
09.2024 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Maintained database systems to track and analyze operational data.
Operations Clerk III
Wells Fargo
05.2024 - 09.2024
- Prepping and scanning content, on high-speed scanners, according to customer specifications
- Verifying image quality and readability
- Addressing and correcting image quality issues as needed
- Data entry and review of multiple metadata
- Keeping accurate records of content that is being processed
- Performing basic scanner maintenance
- Reaching established quota targets for projects
Texas Title Tag/ data entry
Texas Title
02.2023 - 05.2024
- Assist customers with vehicle registration
- Assist customer with title transfers
- Completed title transfers for various companies
- Inbound/outbound calls to and from customers
- Trained new hires
- Submitted daily deposits
- Weekly inventory checks and orders
- Monthly meeting
Medical Insurance Biller
Covid Station
02.2023 - 05.2024
- Bill insurance company for covid testing
- Called insurance to company to verify enrollment
- Submitted insurance claims to insurance company
- Submitted missing documents to insurance companies
- Billed patient
- Sent payment reminders to patient
Crew Accommodation Agent
American Airlines
01.2022 - 04.2023
- Booked hotel accommodations for American flight crew
- Handled emergency relocations
- Made payments to hotel and transportation companies
- Made transport arrangements for American Airline Crew
- Ensuring employee satisfaction
- Inbound/outbound calls
Customer Service- default assistant
Celink Reverse Mortgage
07.2018 - 04.2021
- Handled customer complaints through issue identification
- Crisis resolution and process improvement implementation, boosting customer retention by 5%
- Inbound/outbound calling
- Trained new employees
- Verified customers account Information
- Assist customers with refinancing
Assistant Store Manager
Childrens Place Outlet
07.2018 - 12.2019
- Support the Store Manager to achieve all company goals and initiatives through driving sales
- Developing talent
- Executing company initiatives
- Operated in a professional manner, and demonstrate exceptional customer service
- Assist customer with purchase or returns
- Inbound calls
- Trained new employees
- Completed online orders
After School/School Coordinator/School Support
Hatch House School Lakeline/Sendero
08.2017 - 07.2018
- Manage the operations of two child care institution and Summer Camp Teacher: admissions, purchase of good, supplies, academic boards, staff recruiting and training, and school promotion
- Summer Camp Teacher for 39 children
- Chef for 125 kids
- Opener/Closer
- Assist future parents with tours
- Communication with families and employees, face to face, via email, and phone calls
- Drove 14 passenger bus
- Managed 14 Children on field trips
- Maintenance Hatch House School
DV Child/Adult advocate
Women and Children Horizons
09.2015 - 09.2017
- House mom, hotline rep, and one on one crisis intervention
Assistant 4K Teacher
Acelero Learning
09.2014 - 09.2017
- Responsible for a Head Start classroom of 4-5-year-old children
- Worked collaboratively with family members and other staff to achieve positive outcomes for children of all abilities
Education
High school diploma -
Zion-Benton Twnshp Hi School
01.2007
Skills
- Tutoring
- Math
- Training
- Sales
- Customer Service
- Coordinator
- Scheduling
- Inventory
- Merchandising
- Management
- Word
- Call Center
- Customer Care
- Customer Support
- Excel
- SAP
- Cold Calling
- Computer Operation
- Technical Support
- Retail Management
- Store Management Experience
- Childcare
- Commercial Cleaning
- Teaching
- Residential Cleaning
- Analysis skills
- Cash Handling
- POS
- ACH
- Bus Driving
- Serving Experience
- Data Entry
- Crisis Intervention
- Medical Billing
- Relationship Management
- Customer Relationship Management
- Customer service
- Store management
- Training & development
- Driving
- Cash handling
- Retail sales
- Cash register
- Sports coaching
- Communication skills
- Account reconciliation
- Proficient in Software
- Management collaboration
- Expert Problem Solving
- Quality Assurance
- Customer Relations
- Documentation Management
- Teamwork and Collaboration
- Self Motivation
- Time Management
- Problem-Solving
- Multitasking
- Attention to Detail
- Organizational Skills
- Task Prioritization
- Problem-solving abilities
Certification
- TABC, 03/01/21, 03/01/23
- Bartender License
- Driver's License
Assessments
- Attention to detail, Proficient, 10/01/22
- Work style: Reliability, Proficient, 09/01/22
- Customer focus & orientation, Proficient, 09/01/21
- Early childhood development, Proficient, 11/01/22
- Sales skills, Proficient, 08/01/23
- Teamwork: Interpersonal skills, Proficient, 09/01/21
- Customer service, Proficient, 12/01/20
- Front desk agent (hotel), Proficient, 09/01/21
- Management & leadership skills: Impact & influence, Proficient, 07/01/22
Personal Information
- Willing To Relocate: San Antonio, TX
- Authorized To Work: US for any employer
Timeline
Specialist Customer Care Resolution
Wells Fargo
09.2024 - Current
Operations Clerk III
Wells Fargo
05.2024 - 09.2024
Texas Title Tag/ data entry
Texas Title
02.2023 - 05.2024
Medical Insurance Biller
Covid Station
02.2023 - 05.2024
Crew Accommodation Agent
American Airlines
01.2022 - 04.2023
Customer Service- default assistant
Celink Reverse Mortgage
07.2018 - 04.2021
Assistant Store Manager
Childrens Place Outlet
07.2018 - 12.2019
After School/School Coordinator/School Support
Hatch House School Lakeline/Sendero
08.2017 - 07.2018
DV Child/Adult advocate
Women and Children Horizons
09.2015 - 09.2017
Assistant 4K Teacher
Acelero Learning
09.2014 - 09.2017
High school diploma -
Zion-Benton Twnshp Hi School
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