Quatiqua Waltower
Dover,Delaware
Summary
Unique and funny with 10 years of experience in a high-pressure and fast paced professional environment. Independently motivated team player aiming to boost department efficiency by utilizing my strong ability to successfully complete projects well within their deadlines. Familiar with major customer care software, conflict resolution, and possess a positive attitude.Professionally personality suitable for direct customer relations. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
S&P Data, T-mobile Representative
09.2021 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered average of 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Assistant
Star Cruiser Transportation
03.2014 - 03.2020
- Answer calls and forward messages as instructed
- Perform file management, copying, faxing, etc
- Observe payroll activities for over 120+ employees
- Assists in answering incoming calls helping in resolving issues with both customers and billing department
- Trained 2 administrative assistants during a period of company expansion to ensure attention to detail and adherence to company policy
- Type documents such as correspondence, drafts, memos, and emails, and prepared 3 reports weekly for management
- Open, sort, and distribute incoming messages and correspondence 1
- Handle calls daily, retrieving customer data, presenting relevant transportation information, and canceling services
- Greeted visitors and determined to whom and when they could speak with specific individuals.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Assisted manager in all aspects of business operations.
- Managed and completed paperwork and overall office administration operations.
- Attended to office operations and required paperwork.
Loan Process Associate
Discover Financial Services, DFS
10.2022 - 03.2024
- Streamlined loan processing by implementing efficient workflow strategies and utilizing advanced software tools.
- Expedited loan approval times by conducting thorough background checks and credit assessments on potential borrowers.
- Reduced error rates in loan documentation by meticulously reviewing all paperwork for accuracy and completeness.
- Facilitated smooth closing processes by coordinating effectively between borrowers, lenders, and escrow agents.
- Maintained regulatory compliance in all aspects of the loan process, ensuring adherence to federal, state, and company guidelines.
- Managed a diverse pipeline of loans, prioritizing tasks efficiently to meet strict deadlines while maintaining high-quality work standards.
- Navigated challenging situations calmly and professionally when faced with tight deadlines or unforeseen obstacles during loan completion stages.
- Set up and completed loan submission packages.
Credit Card Customer Service Representative
DISCOVER FINANCIAL SERVICE
10.2022 - 03.2024
- Reduced wait times for callers by effectively managing high call volumes and promptly handling inquiries.
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
Education
H.S Diploma -
Brooklyn Frontiers High School
Brooklyn, NY2008
Skills
- Enjoy helping others
- Ability to focus on the customers issue
- Issue and Complaint Resolution
- Upselling Products and Services
- Upbeat and Positive Personality
- Can adjust to change
- Enjoy helping others
- Positive energy
- Commuted to my work schedule
- Order and Refund Processing
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Call Documentation
- POS Systems and Ordering Platforms
- Cisco Softphone software
Timeline
Loan Process Associate
Discover Financial Services, DFS
10.2022 - 03.2024
Credit Card Customer Service Representative
DISCOVER FINANCIAL SERVICE
10.2022 - 03.2024
Customer Service Representative
S&P Data, T-mobile Representative
09.2021 - 07.2022
Assistant
Star Cruiser Transportation
03.2014 - 03.2020
H.S Diploma -
Brooklyn Frontiers High School
Similar Profiles
Matthew BelliziaMatthew Bellizia
CEO / Director at Mobile Tracking And Data Pty Ltd ("MTData")CEO / Director at Mobile Tracking And Data Pty Ltd ("MTData")
Linda ThomasLinda Thomas
Self Employed Financial Services Representative at Self Employed Financial Services RepresentativeSelf Employed Financial Services Representative at Self Employed Financial Services Representative
CHIJIOKE VICTOR UMEZULIKECHIJIOKE VICTOR UMEZULIKE
Administrative Assistant at Anambra State House RepresentativeAdministrative Assistant at Anambra State House Representative