Quatisha Hall
Shreveport,La
Summary
Trusted Security Guard skilled at maintaining orderly facilities while providing amicable relations with colleagues and visitors. Talented at applying de-escalation techniques to tense situations. Safeguards property and human wellbeing across monitored locations. Dependable [Type] industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Hardworking and reliable [Job Title] focused on going above and beyond to support team and serve customers. Trained in [Task] and offering top-notch [Skill] abilities. Motivated to continue to learn and grow as [Type] professional. Skilled team player with strong background in [Type] environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Popeyes® Louisana Kitchen
11.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
Assistant Manager
Popeyes® Louisana Kitchen
12.2023 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Conducted performance evaluations and provided constructive feedback to employees.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Improved operational efficiency by adopting new technology for inventory management.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented staff training programs to elevate service standards and knowledge.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Enhanced team productivity by streamlining operational processes.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Security Guard
Vets Securing America
04.2020 - 12.2020
- Patrolled interior and exterior locations to detect signs of intrusion and deter unauthorized entrance
- Verified scheduled locking and unlocking of doors and physical entrances to secured buildings
- Authorized entrance of approved personnel to secured areas and buildings
- Authored reports on daily activities to support legal record-keeping and loss prevention tracking
- Issued warnings to visitors and personnel of rules infractions and violations
- Investigated tripped alarms and emergent disturbances across monitored areas
- Maintained approved visitor lists for secured locations to prevent theft or unauthorized ingress
- Skillfully operated hand-held devices and scanning machinery to complete through checks
- Patrolled the premises to identify and quickly respond to suspicious individuals or activities
- Completed daily reports outlining regular activities and notable incidents, including theft and property damage
- Maintained logs and records of deliveries, shipments, and vendors, both inbound and outbound
Drive-Thru Cashier Cook
Burger King
11.2019 - 04.2020
- Counted money in cash drawers and balanced drawer at beginning and end of shift
- Processed cash register transactions, inputted product costs, and gave back change
- Adhered to cash handling policies and procedures
- Returned non-purchased products to shelves and performed general merchandising functions
- Recognized for providing strong customer service with high degree of accuracy
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Collected payment for customer purchases
- Greeted customers and provided prompt and friendly service
- Assisted customers with locating items, answered questions, and provided directions
- Solved complaints by customers and issued credits for returned merchandise
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Operated POS cash registers and counted monies received
- Bagged and packaged customer orders and purchases
- Maintained merchandise displays, including endcaps, floor displays, and aisles
- Answered questions regarding special and seasonal products
Cook
Taco Bell
12.2016 - 04.2020
- Followed established recipes to prepare and cook menu items
- Complied with portioning requirements to help keep costs low and minimize waste
- Prepared vegetables, garnishes, and other items in advance to reduce loads during rush periods
- Accepted special requests from guests and prepared food to meet demands
- Cleaned surfaces regularly to prevent spread of illness or cross-contamination between raw and cooked products
- Received orders at counter or from kiosks and conducted transactions with customers
- Prepared food items to support Cook in high-volume kitchen
- Measured ingredients required for specific food items and minimized waste to control costs
- Managed simultaneous cooking tasks to promptly deliver high-quality food
- Cooked items to correct temperatures to minimize risk of food-borne illness
- Operated kitchen equipment to prepare meal items for guests
- Verified that prepared food met requirements for quality, plating presentation, and serving size
- Trained team members in grilling, frying, sauteing, and baking techniques
- Weighed and mixed ingredients to achieve proper ratios in prepared dishes
- Checked equipment regularly for proper operation and notified management of problems
- Paid close attention to presentation to give customers attractive dishes in line with restaurant standards
- Prepared ingredients, garnishes, and side dishes in advance to expedite meal service
- Sanitized kitchen surfaces and equipment to comply with food safety regulations
- Maintained and operated grills and deep fryers
- Used various spices to season meat, fish, and menu dishes
Education
High School Diploma - General Studies
Woodlawn High School
Shreveport, LaSkills
- Patrol buildings
- Monitor CCTV
- Investigate incidents
- Write reports
- Collaborate with law enforcement
- Screen personnel
- Prioritization
- Multitasking
- Teamwork
- Collaboration
- Problem-solving
- [Equipment] operation
- Training
- Planning
- Networking
- Verbal communication
- Coordination
- Customer relations
- Research
- Task prioritization
Certification
Serve Safe
- ServSafe Food Handler's Certification
Timeline
Store Manager
Popeyes® Louisana Kitchen
11.2024 - Current
Assistant Manager
Popeyes® Louisana Kitchen
12.2023 - 11.2024
Security Guard
Vets Securing America
04.2020 - 12.2020
Drive-Thru Cashier Cook
Burger King
11.2019 - 04.2020
Cook
Taco Bell
12.2016 - 04.2020
High School Diploma - General Studies
Woodlawn High School
Serve Safe
Similar Profiles
Shawndrica MomonShawndrica Momon
Team Member/Cashier at Popeyes® Louisana KitchenTeam Member/Cashier at Popeyes® Louisana Kitchen
Amir DabneyAmir Dabney
Crew Member at Popeyes® Louisana KitchenCrew Member at Popeyes® Louisana Kitchen
Percy HarrisPercy Harris
Cook/Prep Dishwasher at Popeyes® Louisana KitchenCook/Prep Dishwasher at Popeyes® Louisana Kitchen