WFH Customer Care Advocate
TTEC
- Protected customer and company information with strict use of established security procedures
- Handled customer inquiries, billing questions, and service requests
- Enhanced customer satisfaction with fast, knowledgeable service
- Resolved customer grievances consistently, collaborating with team members to achieve creating solutions
- Coordinated with management to maintain knowledge of policies and new offerings
- Documented customer correspondence in CRM to track requests, problems, and solutions
- Assisted with new patient registration and appointment scheduling by contacting Primary Care Physician.
