Quatyana Robinson
Sumter,SC
Summary
.Motivated professional with extensive experience in customer service, sales and administrative tasks. Demonstrates strong work ethics, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Drive Now Motors
06.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed filing system, entered data and completed other clerical tasks.
Business Office Administrator
Auto Smart
04.2020 - 06.2024
- Streamlined office operations by implementing efficient administrative processes and organizational systems.
- Reduced operational expenses by optimizing resource allocation and identifying cost-saving opportunities.
- Organized and maintained critical documentation required for regulatory purposes guaranteeing organization-wide adherence to industry standards.
- Enhanced team productivity by providing training and support on office software and tools.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Receptionist Administrator
SC Club Pros
03.2015 - 07.2017
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Customer Service Representative
Sykes Enterprises
03.2013 - 03.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Interact with team, manager, and quality for coaching opportunities
- Interact with management to ensure quality customer service is being delivered
Education
High School Diploma -
Lakewood High School
Sumter, SC06-2008
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- File organization
- Computer skills
- Office administration
Timeline
Administrative Assistant
Drive Now Motors
06.2024 - Current
Business Office Administrator
Auto Smart
04.2020 - 06.2024
Receptionist Administrator
SC Club Pros
03.2015 - 07.2017
Customer Service Representative
Sykes Enterprises
03.2013 - 03.2015
High School Diploma -
Lakewood High School
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