Quavoris Crawford
Pittsburgh,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
UPMC Mercy Hospital
Pittsburgh, PA
03.2020 - Current
- Managed the scheduling of follow-up appointments, ensuring alignment with provider availability.
- Maintained a clean and organized reception area.
- Provided timely assistance to patients by addressing their concerns related to appointment changes or cancellations.
- Scanned documents into electronic health record system as needed.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments and procedures.
- Referred patients to appropriate professionals and services.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Greeted customers warmly and made them feel welcome.
Housekeeper
UPMC Mercy Hospital
Pittsburgh, PA
04.2016 - 04.2019
- Emptied trash cans and replaced liners.
- Maintained a neat appearance of all work areas throughout the day.
- Conducted regular maintenance checks on cleaning equipment to ensure proper functioning.
- Complied with all health regulations concerning sanitation and cleanliness.
- Cleaned bathrooms, including toilets, sinks, showers, walls and mirrors.
- Swept, mopped and waxed floors in patient rooms and public areas of the hospital.
- Reported any damages or repairs needed immediately to supervisor.
- Sanitized surfaces using chemical cleaners to prevent spread of germs.
- Kept inventory of cleaning supplies needed for restocking shelves.
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Serviced, cleaned and restocked restrooms.
Production Worker
Bakery Barn
Pittsburgh, PA
02.2015 - 05.2016
- Assisted in setting up production lines for manufacturing processes.
- Ensured proper labeling of completed products before shipping out.
- Communicated with team members regarding tasks assigned during shift.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Conducted routine maintenance checks on all machinery used in the production line.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Measured and weighed items to meet quality standards and prevent waste.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
Cashier Team Lead
Walmart
Pittsburgh, PA
07.2013 - 12.2015
- Monitored cashier performance, providing feedback as needed.
- Trained new cashiers on proper use of registers and store policies.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Answered customer questions and provided store information.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
High School Diploma -
Barack Obama Academy
Pittsburgh, PA06-2013
Skills
- Medical filing
- Appointment Scheduling
- Appointment confirmation
- HIPAA Compliance
- Customer Service
- Typing
- Positive Attitude
- Microsoft Office
- Microsoft Word
- Communication
- Data Entry
- Time Management
- Computer Skills
- Guest check-in and check-out
Timeline
Patient Service Representative
UPMC Mercy Hospital
03.2020 - Current
Housekeeper
UPMC Mercy Hospital
04.2016 - 04.2019
Production Worker
Bakery Barn
02.2015 - 05.2016
Cashier Team Lead
Walmart
07.2013 - 12.2015
High School Diploma -
Barack Obama Academy
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