Qubaa Osman
Ypsilanti,MI
Summary
Adaptable and reliable individual with strong ability to perform in fast-paced, client-focused environments. Quick learner who applies new information efficiently and remains calm under pressure. Passionate about working with people and committed to delivering excellent customer service and positive client experiences. Skilled in communication, problem-solving, and attention to detail, with experience handling cash transactions, inventory management, and maintaining accuracy in high-responsibility environments. Takes initiative, works independently or in teams, and consistently follows through on tasks with accountability and professionalism.
Overview
3
3
years of professional experience
Work History
Pharmacy Lab Assistant
valiant compounding pharmacy
Ypsilanti, Michigan
01.2026 - Current
- Assisted pharmacists with compounding prescription orders for patients.
- Collaborated with team members to improve laboratory processes and workflows, contributing to overall operational efficiency.
- Trained new staff on laboratory practices and safety measures to ensure compliance and safety standards.
- Organized inventory of pharmaceuticals and supplies to enhance accessibility and reduce retrieval time.
- Maintained lab inventory and ordered supplies.
- Followed safety protocols to maintain a safe working environment.
- Followed safety protocols while working with hazardous materials or chemicals in the lab.
- Ensured that laboratory procedures are followed correctly at all times.
- Performed routine maintenance tasks such as cleaning glassware and other lab equipment.
- Used time management and adaptability skills to prioritize and run multiple tests.
UofM sales associate
University of Michigan
Ann Arbor, MICHIGAN
02.2023 - Current
- Assisted customers with product selection and provided exceptional service experience.
- Maintained inventory accuracy through regular stock checks and replenishment efforts.
- Collaborated with team members to create engaging displays for promotional events.
- Educated customers about university merchandise and services during peak hours.
- Maintained organized cash registers and ensured proper cash handling procedures.
Front Desk Receptionist
Massage Luxe Spa
Ann Arbor, Michigan
03.2025 - 08.2025
- Greeted customers warmly and made them feel welcome.
- Managed client inquiries via phone, email, and in-person interactions.
- Assisted with scheduling appointments for clients and visitors.
- Resolved customer complaints and issues following established protocols, enhancing overall satisfaction.
- Processed payments and handled cash transactions accurately.
- Collaborated with therapists to ensure smooth service transitions for clients.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Store Front Cashier
Panera Bread
Ann Arbor, Michigan
04.2023 - 02.2024
- Process customer transactions efficiently at the register.
- Handle cash, credit, and gift card payments accurately.
- Assist customers with menu selections and product inquiries.
- Address customer complaints promptly to improve overall experience.
- Enhance customer satisfaction by resolving issues with knowledgeable and friendly service.
- Maintain a clean and organized front counter area.
- Supported team during busy service periods to ensure smooth operations.
- Ensure compliance with health and safety regulations daily.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Associate of Arts - BBA
Washtenaw Community College
Ann Arbor, MI04-2026
Skills
- Adaptive problem-solving in fast-paced and unpredictable environments
- Quick learner with immediate application of new information
- interpersonal awareness across diverse personalities and situations
- Calm, effective decision-making under pressure
- Inventory organization and stock management
- Client service & customer relationship support
- Cash handling & transaction accuracy
- Strong communication & interpersonal awareness
- Attention to detail
- Time management & multitasking
- Team collaboration & support
- Inventory & operational organization
- Initiative, accountability & reliability
Languages
English
Professional
Arabic
Professional
Timeline
Pharmacy Lab Assistant
valiant compounding pharmacy
01.2026 - Current
Front Desk Receptionist
Massage Luxe Spa
03.2025 - 08.2025
Store Front Cashier
Panera Bread
04.2023 - 02.2024
UofM sales associate
University of Michigan
02.2023 - Current
Associate of Arts - BBA
Washtenaw Community College