Summary
Overview
Work History
Education
Skills
Timeline
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Qudaisa Gentry

Richmond,VA

Summary

Highly organized customer service professional with exemplary multitasking and time management skills. Utilizes customer service best practices to effectively address customer needs. Adept at exploring different solutions to provide optimal service.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Worth Moving LLc
01.2019 - 04.2024
  • Actively resolved customer disputes on a 1:1 level leading to a remarkable 93% customer satisfaction rate
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled, coordinated and confirmed appointments.
  • Maintained organized and cleaned front office area to create professional and welcoming environment for visitors and employees.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Claims Examiner

Allianz worldwide partners
10.2017 - 01.2018
  • Successfully worked with multiple computer applications simultaneously to streamline the claims process
  • Conducted thorough research to identify discrepancies and escalated questionable claims to the Manager for resolution.
  • Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
  • Utilized analytical skills to evaluate claims for accuracy and appropriateness of charges before approving payments as part of the claims process.
  • Completed approximately 30-40 claims per day.

Education

Associate of Applied Science - Dental Hygiene

J Sargeant Reynolds Community College
Richmond, VA
2027

Highschool Diploma -

Highland Springs Highschool
Highland Springs, VA
06.2015

Skills

  • Customer Service
  • Time Management
  • Cash Handling
  • Complex Problem-Solving
  • Telephone Etiquette
  • Scheduling appointments
  • Sensitive information handling
  • Office Management
  • Data Verification

Timeline

Front Desk Receptionist

Worth Moving LLc
01.2019 - 04.2024

Claims Examiner

Allianz worldwide partners
10.2017 - 01.2018

Associate of Applied Science - Dental Hygiene

J Sargeant Reynolds Community College

Highschool Diploma -

Highland Springs Highschool

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Qudaisa Gentry